"First things first: the hotel is ideally located and looks stunning. The hotel staff is outstandingly friendly and professional as you can expect from a Leading Hotel Of The World.
However there have been a few downsides which only refer to my individual experiences and to room 224 (Deluxe category) in which I stayed. Those experiences might not be representative for other guests or guest rooms.
The interior design itself was very appealing and matched the pictures shown on the hotel website. The room was well equipped and the bathroom featured a very nice and richly filled amenity kit with products from Chopard. Also a complimentary bottle of water was provided - sadly not a standard anymore in nowadays. So far so good.
Although this guest room was separated from the corridor with even two doors it was very noisy during our stay. The room is not ideally located close to a sort of facility or cleaning station which means that trolleys are stored somewhere next to the door and you could hear the staff talking and receiving phone calls in front of the room even during the late evening and early morning hours. Noises of clinking dishes, glasses and slamming doors are a constant companion during the night. There is no noise cancellation at all. Despite the room is facing a little side street from which noise is echoing right into the room. I very often book and prefer rooms with city view but usually hotels of this category have noise insulated windows. That did not seem to be the case in that particular room. Despite windows cannot be opened as the window handle was detached. If I could rate the room for noise pollution, it truly deserves a 10 out of 10. Absolutely nothing for people who are sensitive to noise or who have to struggle with an autistic impairment. However I would like to emphasize that the housekeeping staff was always very friendly and professional and I am sure that they were not aware of the situation. Nonetheless it might be the best - for guests and staff - if they had a social space for breaks instead of using the hallway.
Although the room looked nice on the first sight it was very worn. The wallpaper had dozens of unpleasant stains and the wooden furniture was full of scratches, chips and dents. I was told that the hotel will face a renovation soon. However I have seen better maintained rooms in equally historic and iconic hotels.
Another disturbing thing is a way too short cable of the hair dryer which forces you to kneel in front of the sink and a non matching description for the use of the mixer tap. It takes studies of rocket sciences to figure out how to finally receive warm water although a description is placed next to the tap.
As one of us was vegan breakfast became a challenge. There were freshly and nicely prepared vegetables presented in a bowl with sausage next to it. Although there were tongs you could never be sure whether the tong for vegetables was not used for sausages and vice versa. That is not very thoughtful.
However once mentioned that one of us is vegan a very polite gentleman from the restaurant staff took care of us and arranged some individually and freshly prepared vegan food for us. The quality and taste of the food
was excellent. It was lovely prepared and presented. Service here was definitely way beyond expectations and matched highest standards. That for sure was hospitality at its best. Very well done. Chapeau and thank you for having us left with a smile.
Would we come back or recommend the hotel? Definitely. We throughout the stay felt warmly welcomed but also noticed a struggle of keeping the standard. If you are looking for a hotel with an outstanding service and a distinctive architectural design then Casa Fuster is the place to stay."
