Hospes Infante Sagres Porto

"I booked this hotel using Hilton points and it was a great deal at the time. I also had another 5 star hotel booked across the river using Hilton points and decided to cancel that booking. I did get a chance to visit the other hotel for a quick cocktail before doing some tastings at the port lodges in Vila Nova de Gaia and I wish I would have kept the other booking. Don't get me wrong, the public spaces are absolutely gorgeous. The hotel itself is a sight to behold. But it kind of ended there. The service overall really fell short for a 5 star hotel. I knew I was in a relatively small room, so I wasn't surprised, but just something to think about when booking this room. It's a tight squeeze if you are not in a suite. Downsides: Essentially boiled down to service as the staff didn't seem to know what was going on. -The biggest issue I had was the amount of noise and the bedding. You could hear doors slamming in the hall, trucks and motorcycles outside at all hours of the night. It was the worst sleep I had across my Iberian peninsula stay. Put in "pillows" into the review search bar and you'll see it's a common complaint that the bedding at this hotel is terrible. On our second to last day, I was looking at their room service menu and noticed they actually had a "Pillow Menu" with 7-8 different kinds of pillows ranging from down to memory foam to body pillows etc...excellent! It said to consult with reception for the best option for you. I call reception and ask for 2 very specific kinds of pillows; they say housekeeping will be by soon. 5 minutes later they arrive with 2 pillows are the exact crappy polyfill pillows I currently have on the bed that you find at every Holiday Inn. I didn't bother to mess with them after that. - At check in, we were given 2 drink vouchers for the bar because they ran out of glassware for a glass of welcome Port. No big deal, thanks for the gesture! We order cocktails at the bar and go to pay and are informed the drink voucher is only for wine even though that's not stated on the voucher...the bartender was kind enough to comp those 2 drinks. -We were told at check in that breakfast ended at 10:30AM, we showed up on our first morning (Monday) at 10AM and zero problems. We show up at 10AM on Tuesday and they say there are closed, breakfast ends at 10AM on Weekdays and 10:30 on Weekends. But we were just here the day before at the same time? The online menu also states 10:30AM for weekdays and 11AM for weekends. They do end up letting us eat really quick, but they did not seem pleased and we scarfed our food down in about 10 minutes. -Again...at check in. We asked if we were eligible for an upgrade from a Superior room to a Deluxe room. We were told that Hilton status members always receive priority upgrades, but they had nothing available. I understand that inventory isn't always available to give out, but as I was sitting there, I pulled up their website to book for the exact nights we were there and there was a room available for book via cash. But they weren't willing to give me the upgrade. I even asked again if they were sure there wasn't a one category room upgrade, No. -Asked if we could do room service for breakfast on our last day as we had an early flight and would like to be eating while packing/preparing to leave. No problem, just a small upcharge. I call the morning of our checkout at 7:45AM to place our order and no one answers, just rings and rings, so we have to rush to get ready and be downstairs to eat quickly before we have to leave. I thought surely they were just packed for breakfast and didn't have staff to answer - there were total 4 tables occupied - pretty much empty. In reality, no major meltdowns and all my complaints are relatively minor. It's just a lot of small things that added up everyday to make this a 3 star stay and not a 5 star. Upsides: -Great location. You're a 10 minute walk to Porto Cathedral and 2 minute walk to Aliados station. There's some nice restaurants within 5 minutes as well. -Decorated beautifully."

"My wife, daughter and I had a three night stay here. I booked through the AMEX Fine Hotels and Resorts program. I booked a Junior Suite to make sure that we had room for a rollaway bed. The FHR program has benefits such as free daily breakfast, 4pm checkout, upgrade if available at checkin, early checkin and a property credit. When we arrived at the hotel around noon we were told that their WiFi was down and they couldn't check us in. That wasn't a big deal as we had anticipated that. They took my mobile number and said they would contact us when the room was available for checkin; we went out and explored. Our first impression of the hotel from the lobby was that it was very nice and boutique-y. We went out to explore Porto and have lunch. Around 6:00, with most of the sites closing, we made our way back to the hotel. We had never received a phone call so I thought that perhaps our room would not be ready; it was but no phone call was received. When we checked in the agent went over all of the FHR benefits with us. She said we were elegible for an upgrade and that we had been upgraded to a Junior Suite. I pointed out that I had booked that, really more to let her know that they hadn't done us a favor by giving us the room I booked. She said oh, let me look. Yes, you will have a Junior Suite. Our bags had been delivered to the room already which is nice. We were in room 401. It was off on its own with no real view to speak of and down a maintenance hallway with a light that was motion triggered; it was dark every time we went in or out of the room. It was right next the staff elevator and a maid closet. We would hear the elevator but it ended up not disturbing our sleep. Our bags were simply stacked up by the door; they weren't put on a luggage rack and there weren't extra luggage racks provided. The room was adequate but smallish, similar to the jr. suite we had in Lisbon. There was a couch and small sitting area. My daughters bed was placed right in front of the door against the wall underneath some windows. It took us a while to figure out how to get the room warm. I had someone come up to help with this; he told us to turn it all the way up because it wouldn't actually get to that temperature. The bathroom was ok. It had a single sink and sliding doors. The shower was in the tub, and the tub was a very high step to get into it. It was a bit slick when showering but the pressure and temperature were good. We used the concierge to arrange for a car to the airport on our checkout date. I would have booked it myself, but we needed to leave at 4AM and I wanted to have someone with whom the hotel had worked. Breakfast was good. We ate the buffet and ordered eggs since they had the runny scrambled eggs so common in Europe. The hotel bar really isn't a hotel bar IMO. It is adjacent to the hotel and connected with a hallway. I think it is called Scarlett. We ended up eating dinner three times there because we were so tired and didn't want to explore. I'll review that place separately, but the service was lacking each night. We didn't have much interaction with the staff after checkin, save for one time. The night before we left I went to the concierge with whom I had corresponded to confirm my ride. I said that I had arranged for a ride for the next morning through 'you' and wanted to confirm; he somewhat bruskly put his phone down and asked if I had talked to his colleague at the front desk. I said no, because I booked through the concierge. It just felt dismissive. Would I return here? Well, I don't see myself going to Porto again. If I did, I think I would probably look for a different hotel. This wasn't a bad stay, but it just didn't feel incredibly 'luxury' though I can't quite put my finger on it."

"This is my fourth stay in a Hospes Hotel. Unfortunately this was booked before we stayed in the Hospes Madrid in June 2025. The bookings were based on some good experiences in Hospes Valencia around 2022/2023 This looks like a nice building, refurbished by the Hospes Group. Again, the problem here was noise. My wife had explicitly requested a quiet room, in advance by email. The windows in the hotel are not of a quality to exclude the outside nightlife noise. We had a premium room, but appear to have been put in the a noisy room on the first floor, facing the front of the hotel where motorcycle food delivery drivers congregate on the plaza. We were moved to a different room on the final night but that was no better. If you are noise sensitive, this is not a good choice. Lots of little maintenance & service issues. For example, no clothes irons available for guests. Reception service is poor. Mostly just one person, so if a few people arrive together they simply have to wait. Maybe 15, 20 minutes. Unacceptable in a "luxury hotel" Breakfast in in a beautiful room, but badly run. Terrible coffee machines making poor coffee, slow, requiring regular intervention. Not good enough for any hotel, least of all a 5-star hotel. Inconsistent food. One day the scrambled egg is good, the next day, oversalted. Very few breakfast staff. What makes this so frustrating is that this is a beautiful building and has been very tastefully & expensively refurbished, with super-comfortable beds. ( With the exception of soundproof windows) However, it is terribly let down by invisible or non-existent senior management & poor attention to maintenance issues that must be visible to others. The individual staff are pleasant and helpful, but are clearly understaffed in certain areas (reception) and not trained or supervised in the breakfast area. I have stayed in several hotels in Spain and hospitality is usually excellent. I must conclude that Hospes are not really Hoteliers and lack that spirit of hospitality and attention to detail that makes a memorable stay. We would not return."