138 Liberdade Hotel

"My partner and I had two lovely nights here in this sophisticated, elegant hotel. I liked how the sink is just outside the bathroom and right inside the hallway of the room. Check in was very smooth and the valet parking too - they kindly left bottles of water in the car for us when we left. The spacious room overlooked Liberdade and the enormous bed was like sleeping on a cloud. Lovely breakfast and delicious oatmeal. Staff are amazing! Will come again"

"Excellent in every way. The hotel itself is beautiful and clean. All the members of staff we encountered were polite. Rooms very comfortable."

"We stayed at 138 Liberdade Hotel in Lisbon, and while the property sits in one of the poshest areas of the city — Avenida da Liberdade, right by Gucci, YSL, and Louis Vuitton — the overall experience was underwhelming. 📍 Location – 9/10 The hotel’s best feature is its prime location. Shopping, metro, dining, and Lisbon’s luxury strip are all within walking distance. Unfortunately, that’s where most of the positives end. 🚪 Check-In & Room Issues Our stay didn’t start well. We were initially given a PWD room where the toilet was so high my feet were hanging when seated. Worse, the extra bed I had pre-requested and prepaid for (two weeks in advance) wasn’t provided. After raising the issue, they did change our room (in fairness), but it was smaller. The VIP welcome wine and pastel de nata included in my booking was forgotten — only provided after I reminded them. The bathroom design was disappointing: no bathtub, no bidet, and an awkward open layout with no proper partition between the toilet and shower. The sink was strangely shaped, and the overall dark black décor made the room feel gloomy. 🥐 Breakfast & Snacks Breakfast was basic buffet-style with some hot dishes available to order. Unfortunately, while the plating looked good, the taste and quality were more 2/5 — not on par with Lisbon’s excellent food scene. Snacks were offered 24/7, but choices were limited to pastel pastries, often left out with flies around, which was unappetizing. 🍷 Service & Hospitality There were repeated lapses: - No extra bed initially, - No welcome wine and tart until I insisted, - A welcome drink letter with a typo, addressed to another guest! The one bright spot in service was Paulo, the shuttle driver, who provided insightful history during the free hotel-to-airport transfer. His warmth and knowledge were a refreshing contrast to the rest of the experience. Also Diogo who helped us moved from the initial room we were placed in which I honestly think was a mistake from the concierge who checked us in. My family heard him say we're in room 208 but he gave us room 205 key. ✨ Overall While 138 Liberdade boasts an excellent location, the experience fell short of expectations for the price point and area. Service felt inconsistent, amenities were lacking, and the overall comfort level just wasn’t there. If you want to be close to Lisbon’s luxury shops, this may work — but if you’re seeking a true 5-star Lisbon experience with polished service and memorable dining, there are better choices."