Epic Sana

"The service was perfect, from the welcome in the lobby to the luggage service and the valet service. The room was wonderfully quiet with a view of the ocean and a spacious balcony (make sure you get a room on the fourth floor for that). Every day there was bottled water and chocolate in the room and the water came in glass bottles, we were happy to see. The breakfast buffet was very good ( we stayed 5 nights). The beach is right outside the hotel, accessible via wooden stairs. It’s a nice beach, but we missed toilets down there like there were at other public beaches we went to in the area. It was our first stay at the Epic Sana and we would definitely pick this hotel again."

"Just back from a lovely relaxing week at Epic Sana. Quite often when I’m booking a hotel and see the photos on the website I guess it won’t look half as good, but it was! Rooms were spacious and clean. Replenished every day with fresh towels and water. The pool areas were lovely, shame there was only one heated though so everyone gravitated to that including the kids with inflatables. This is completely understandable but a bit of a pain when you want to have a swim! The buffet breakfast was delicious and one of the nicest we’ve had and all were well catered for. The evening buffet was also good although would say at €48 each was overpriced. One night we (3 adults) ate at the nearby Chinese restaurant and paid a TOTAL of €46 and €66 at the Italian, both were equally as good! Would recommend a visit to Frank’s restaurant which is a 10 minute taxi ride away - well worth it. There is a nice 5 minute walk down to the beach along a wooden platform and steps (not for the less mobile), but was disappointed to have to pay €50 for a front row sun bed or €30 for the next row. As part of the hotel this should be included. There was a service to get drinks and snacks online, but this didn’t work well so gave up and walked along the beach to the restaurant. The staff at the hotel were all very pleasant and seemed to speak all languages well. If you want a fly n flop holiday this is a perfect place."

"See the easy jet flight and special assistance experience was smooth from Luton airport. Faro airport experience was not great and it was really disgusting there. Also less help from Faro back to Luton. This was the hotel we stayed in and the advertised holiday differed. It was advertised that all restaurants were open and there was no clarity or rather exclusions for the restaurants within epicsana but this was only informed when we reached at the hotel for check in. This was extremely disappointing as the food was appalling quality and nothing for indian background not even simple ingredient as chillies! However the hotel chef did try and help and make a dish for us but it was not nice but his effort was appreciated. Also the rooms were not serviced/housekeeping properly and had to call and request this regularly. The amenities so the tv was not working, remote did not work. Also the bath did not function. It was extremely disappointing. The Air conditioning Also was not working properly. The shower head holder was broken in room 308. Also for water bottles we had to request and were informed or rather misinformed many times and even informed we will be charged extra! Furthermore, there was no mention that sauna, steam room, gym etc will be charged! We were informed it will be €30 per person per every time we want to use. I paid for 4 nights for 3 of us for 2 rooms almost £2800, half board and this trip was not worth at all. I overpaid and we did not experience or were able to use the amenities advertised! Really disappointed."