Grand Hotel Baia Verde

"Not Worth the Money – Disappointing Experience In our opinion, this hotel does not offer good value for money. There are several issues that really let it down. Firstly, the way guests are treated seems to depend on nationality. As English visitors, we found it frustrating that access to the beach sunbeds was restricted and came at an extra cost — €39 for two sunbeds and an umbrella, and only during specific hours. Meanwhile, we observed Italian guests accessing the same area earlier than permitted, swimming regardless of flag warnings, and seemingly not paying for sunbeds. The lifeguard, more focused on his phone than his duties, made no effort to intervene — even when a large group helped themselves to beds and entered the sea. Then there’s the issue of dogs by the pool. While we’re dog lovers ourselves, it was frustrating having to listen to constant barking while trying to relax. It also seemed unkind to the animals, lying under sunbeds in the extreme heat just so their owners could sunbathe. Hotel Staff and Services While the reception staff were polite, they were ultimately unhelpful. For instance, when we asked about a bus tour advertised by the hotel, the receptionist claimed not to know how to book it. After disappearing for ten minutes (we assumed to make enquiries), he returned simply with the same phone number listed on the leaflet — the one we’d already told him didn’t work. Not helpful in the slightest. Housekeeping and Noise Although the cleaning staff do a thorough job, they start extremely early — with loud banging and movement in the hallways from around 7:00 AM. The walls are thin, and it sounds like a thunderstorm is rolling through the room. We were woken up before 7:30 every morning, which completely defeated the purpose of a relaxing holiday. General Condition The hotel is dated, with visible limescale, mould, and basic decor throughout. For the price, the facilities and service fall well short of expectations. Unfortunately, we felt it was a complete rip-off and wouldn’t recommend staying here"

"From the onset of driving into the car park I knew this was a bad choice! No signage, no marked spaces, uneven and unsealed portions with exposed tree roots and debris everywhere. No signage to reception which we eventually found. On entering the room it had a stale smell and odour. I opened the doors to the balcony that was a struggle due to old and weathered metal handles and lock. I then went into the bathroom for a shower and plug in the bath became stuck and the open and sit valve was hopelessly rusted and inoperable. I contacted reception and an incompetent ‘handyman’ with no grasp of any English completely struggled to understand the issue. The female manager attended and I showed her the broken and run down bath, the mould everywhere, the water rotted timber frame, the faulty and broken electrical socket etc! I was offered a room with a lesser view and further away without any real acknowledgment of the disgraceful condition of the room. If I could have checked out I would have but it was pre paid and I feared I would not be refunded. I had to ask 4 times for a kettle as none are in the rooms. They do not have irons or ironings boards citing it as a fire risk despite numerous people smoking continuously on their balconies, in the restaurant, around the swimming pool and at the bar. This hotel needs to be inspected by the authorities and management should be replaced. The response to the derelict condition of the room was farcical and incompetent. Sleep in your car or on the street….anywhere but at this dump."

"The hotel is very charming and historical, the rooms are refreshed but not the bathrooms. Pool side and bar are great also the seaside area on the rocks. The mian issue with this hotel is the menu of the restaurant, 5 dishes without any attention to healthy salads or local fishy dishes, truly a super poor menu, very diasppointing considering that you are in italy and the quality of food really average. The second issue of this hotel are the slamming doors in the morning, they have very light entrance doors of the room and whoever close a door in the hallway make a noise that can be listen directly in the room with the disturb of sleep. It a nice hotel but they must fix these two issues to go next level."