Club Esse Palmasera Resort

"I left a reasonably polite 3* review on Google that I dropped to 1* after the response from the hotel. You can hide behind "as advertised" clause as much as you can, but it will not help you win the expectations game of the hospitality industry. All negative reviews mention the same thing over and over again, and the hotel tries to fix the issue by ignoring it and reporting reviews for removal, which tells you everything you need to know. Blasting music every night until well after 11pm or just before midnight is an idea you should seriously put under review. You are not Ibiza, people want to sleep. I understand one late night event in a week to provide an entertainment which would also attract some interest, but your daily raves for 10 people are unnecessary. Hotel guests in 2025 expect WiFi in their rooms and basic conveniences like water refilled by the housekeeping staff (especially that you forbidden people from filling up their bottles with filtered water at breakfast). I can live without a kettle and tea/instant coffee sachets, but it stood out after the disappointing breakfast service. Sure, the variety was there, but the quality was not - this includes chipped crockery all over the place, and the fact that there were no glasses to drink from. Just paper cups. The basic catering porcelain cup could be used for water and juice, sure, but there were never enough of them to satisfy everyone's need to not use paper. Cleaning team was very courteous with making our bed each day, but without any bins in the room we had to pile up empty plastic bottles and various snack (including fruit) remains in makeshift bags to contain the rubbish... just for all of it to be completely ignored and left in our room for whole 8 days. but before you tell me I could have taken it out myself, please think again about your guests' expectations after reading you are reportedly a 4* hotel. We found cheap plastic cups in our room for water that was not refilled daily. There was an abandoned shopping cart stood in the middle of the resort for days. My experience was not good and it was made worse after the hotel's response on Google, clearly showing how management will ignore constructive feedback and tell people they are wrong when they are unhappy about what this 3.7* (Google, TA, Booking.com) hotel struggles to offer. The staff were nice, and the access to beaches, places of interest, and local restaurants and bars was very good."

"My review is based on All Inclusive option. Location 9/10 Staff 10/10 Room, standard room, ground floor, kind of cave type, 2/10 Food Breakfast 1/10, combination white bread, butter, yellow cheese, salty salami, sausages, ketchup and the rest what they serve = disaster for your body. Scrambled eggs looked like made of egg powder. Lunch 7/10, it was possible to find something good. Dinner 2/10, from 19:30 to 21:00, at 20:15 half of food on side tables no longer available. Choice of wine - one type of white or red. Not enough staff at dinner time. All Inclusive drinks - 4/10, sometimes long queue, no whisky, no brandy, after 23:00 you have to pay. It's a very, very noisy hotel, bring earplugs if you wish to go sleep before 22:00."

"I would not recommend staying at Club Palmesera Hotel in Cala Gonone. The breakfast was extremely poor – very limited choice, low quality, and definitely not what you’d expect for the price. Customer service was equally disappointing; staff were unhelpful and showed little interest in making guests feel welcome or resolving issues. The rooms were damp and uncomfortable, which made the stay unpleasant overall. Cala Gonone is beautiful, but this hotel does not do the location justice. I wouldn’t advise to stay there . Defo the price doesn’t go with quality."