"Firstly, Check-In - Karan was so kind and an asset to your team.
The Room - large, clean with a good sized bathroom & balcony. The rainfall shower head is very close to the wall, therefore despite the large space, you felt very closed in. All amenities as expected, water, tea & coffee, hairdryer, toiletries, iron & ironing board, bathrobes & slippers, patio furniture on the balcony and a lovely view over the pool.
Housekeeping - we don't always take housekeeping every day as it's not needed, however we took housekeeping on days 3 & 5 and although the bed was made and the room topped up/tidied, the sheets weren't changed once during our stay - there was a small mark on the sheet, which remained there throughout our stay, the toilet paper was never topped up either. On day 5, housekeeping removed our 2nd key from the room, whilst we were at the spa, so they had to take the other key back also to provide us with new key cards.
The Spa - we attempted to get to level -1, the main lift went to Ground/0, a member of staff directed us up some stairs along a corridor and then down a different lift. On arrival at the spa, we were ushered back out and told to go change into our swim wear and return wearing only that and the bathrobes, the lady provided us with flip flops. We were told to take the same 'back of house' lift to our floor, which made the whole process easier and would have been helpful to know initially. Swimming caps are provided, the gym is small but functional, the pool is a good size, the sauna, steam room and 'hydro pool' were all excellent, the cold plunge could have been colder, but such a minor thing. Herbal teas, fruit and water are all provided. There are plenty of loungers around the pool.
Breakfast - good selection of continental and hot cooked breakfast, the pancakes were a nice addition. Our only issue here was on the first day, we were not offered any hot drinks to the table - but hadn't realised this was a thing so were oblivious so to speak, the second morning, the gentleman practically demanded "do you want a Cappuccino" I said no and that was the end of it, but we noticed that day lots of tables had tea pots and hot drinks seemed to be being provided, where we continued to use the machine, on the third day a lovely waiter offered, "would you like a pot of tea or a Cappuccino" which we accepted - the issue here was only an inconsistency with the service, it was otherwise lovely.
Lastly, the Bed - sadly the bed was absolutely brick hard, I barely slept across the six nights we stayed."
