Minoa Palace Resort

"Highlights- staff so helpful and friendly really an asset to the hotels. Food- evening buffet excellent, lovely restaurant and service Rooms - clean spacious excellent Grounds beautiful Cons- minor Road between the 2 parts is a little noisy when sat by the main Indoor pool cold - disappointing as too cold to swim outdoors Not many activities each day and for kids tennis, ping pong and pool only. But overall would highly recommend due the staff, the food and the beautiful grounds. Thank you for a wonderful stay."

"We had a lovely time at this hotel in Crete, though I’d say it feels more like a solid 4-star rather than a true 5-star experience. The good: The hotel itself is very clean and well-kept, and the rooms are comfortable and nicely presented. The pool areas are lovely with plenty of sunbeds available (at least at this time of year), and there’s ample parking on-site. The buffet was very good for buffet dining, and we really enjoyed the live music on certain evenings – a nice touch that added to the atmosphere. We also did the free bike trip, which was absolutely worth doing. The wine pairing night was excellent too – initially, reception told us they couldn’t accommodate vegetarians, but luckily we bumped into George at dinner who arranged it for us without any problem, and it turned out to be a highlight. The honeymoon touches in our room were also much appreciated, and the location is great for exploring the area. The not-so-good: There are a few things that took away from the overall experience. Having to pay extra for certain “premium” sunloungers doesn’t feel very five-star. The à la carte restaurants aren’t included in the half-board package, which wasn’t made entirely clear when we booked. The gym could also do with a refresh – it feels a bit tired compared to the rest of the facilities. We did have an issue with a noisy neighbour and asked to move rooms. We were told we’d need to pay for an upgrade as no equivalent rooms were available until “the next day or maybe the day after” – which seemed odd since availability online showed otherwise. After we raised our concerns, a room suddenly became available and the issue was resolved, but it could have been handled much better from the start. Overall: A good stay and a nice hotel in a great location, but some inconsistencies in service and a few small policy quirks mean it feels more 4-star than 5."

"We have just come back from a lovely stay at Minoa Palace. I have to agree initially that this isn’t a 5 star hotel in comparison to others I have stayed however we loved how helpful all the staff were and how immaculate the place is. We were lucky to be upgraded to the beach apartments and had a lovely pool view and were right near the beach. The breakfast room was always plentiful and offered a huge choice. Staff were always welcoming and polite. The rooms are clean and the bathroom was huge with a bath and walk in shower. The rooms are kept to a good standard and cleaned daily. The cleaning staff couldn’t have been nicer. Evening meals were held the other side of the hotel and had different cuisines on different days. The fish in particular was always good. The hotel is in a fantastic location right on the strip for bars and other restaurants. The reception staff were so nice when my sister fell over and looked after us with first aid as the local pharmacies were closed on the Sunday. I would say unfortunately the split between the two hotels does make it a bit off and although the pool the reception side is nicer it is right by the road. The beach is lovely and there are plenty of sunbeds and parasol’s. We stayed beachside most days. I would definitely recommend it just somehow misses a 5 star but maybe we were spoilt from our stay in Rhodes at the Atlantica Imperial. Would definitely come back to a platanias however! Thank you for a lovely holiday."