Laguna Holiday Resort

"So my husband turned 40 so I surprised him with a holiday. When we arrived we were greeted and the customer service was excellent so I thought yes!!! I did good. Then it started!!!!!! Got to the room unpacked and thought get a shower and change. Turned on the shower which was disgusting so rusty and brown and the shower head matched but I thought its all good we can do this then all of a sudden the water from the shower started bubbling up through the grate on the floor flooding it. Reported to reception nothing got done was promised to be move never happened so me muddled through. I had to collect toilet roll from reception as they were never replenished in the room. No fresh towels I had to take them off the cleaning trolley. Food on first night we thought was good then it went downhill from there so we had to eat out food was cold or like rubber as over cooked. Cocktails were watered down how do I know after my 10th sitting there and not laid on the floor trust me I cannot handle my drink. At one point sitting in the restaurant witnessed the manager having a go at staff leaving her standing there crying there is a time and a place and that was not it. First day when the staff came to take my plate I nearly jumped out of my skin as this person no uniform approaches my table so I think it would be a good idea for uniform. Every day when we left our room for breakfast was was greeted with the smell of what everyone had eaten the night before and found out that the grey sheet outside was hiding the overflowing cesspit. It was such a shame and to say im disappointed is an understatement. Will not be returning shame as surrounded areas beautiful and the beach was lovely."

"I went to Laguna for my vacation with my friend and we had an amazing stay..All the staff were friendly and the hotel services are topnotch and professional..The food is very taste and the arrangement at the buffe is a significant of at work..The room so clean and its always been refresh!!"

"Where to start? It was close to the end of the season, so the hotel was less than a third full, meaning the customer service should have been great..... 1) I emailed a week prior to arrival to ensure that we were allocated the twin room that had been confirmed by Love Holidays. My reply confirmed a double...I emailed back and received no reply. No surprise that when we arrived the surly male receptionist, Nicos, refused to accept our written confirmation and insisted that they had no twin rooms - which of course is totally untrue. He eventually gave in and we were given a "family room" which had a huge double bed and a small child's bed. Luckily my friend is teeny so we managed. 2) It came as no surprise that when 2 ladies arrived the following day, they had the same problem and negativity from Nicos, and were given a "double". Except it was a twin that had been made up as a double! 3) The biggest shock was when the porter, without knocking, let himself into our room at gone 10pm without seemingly any reason. My friend shooed him out and when we spoke to the female receptionist the following evening (no point in speaking to Nicos!), she initially insisted that it didn't happen, then realised that it obviously had and starting a rant about foreign staff not speaking the language. as an ex hotel manager I pointed out that it's a matter of training, no matter where the staff are from! 4) The tap water is undrinkable so there is a plentiful supply of bottled water at reception. Unfortunately, the surly male receptionist refused to speak to me! There was a constant queue of people asking for water - why don't they just get house keeping to leave a couple of bottles in the room each day?? It would be good if they changed the towels too, and replenished the coffee and tea in the rooms. 5) Showering in salt water wasn't great, especially as there was no door on the shower so the bathroom flooded every time! 6) The pool is absolutely FREEZING but I braved it a couple of times, only to discover that if you put your feet down, the paint comes off and you end up with blue feet! 7) The one bar by the pool is adequate for low season but must be hell during the busy times. It was running out of stock fast, with no attempt to get more of the popular drinks, especially the kumquat liqueur which several of the ladies were drinking. 8) No ashtrays anywhere! Except the one that the bar staff were using, so people were having to use plastic cups with water in, rather than put their ash and cigarette ends on the ground. How can a hotel have NO ASHTRAYS?!? 9) The best member of staff is Michael, who works on the bar. He was really hard working and professional - even when the other barman left and he was having to work from 7.30am to gone midnight, on his own, every day. I hope a decent hotel snaps him up and offers him a job for next year because the Laguna doesn't deserve or appreciate him."