"Initially, I had intended a sterling star rating, but one incident returning from a week-long land tour the day before our tour group boarded Cylestyal Discovery cruise to several islands ruined my impression. Waiting for 44 tour members to express appreciation to the land-tour director, I did not go to the fifth-floor room in which I’d stayed at the beginning of the tour. I travel light with only one bag and use a laundry service each week. [There is Wash Spot diagonally across the street, near a small supermarket.] My bag was not in the room. Filled with angst since a 5-day cruise began EARLY the next morning required a 5:00 wakeup call, I waited in line to speak with someone at registration. It was suggested that I went to the wrong room. Duh! How could the keycard unlock the wrong door? I told the clerk that it wasn’t inside the room or at the door. She then guessed another absurd possibility, that the don’t disturb sign was on the door—this after I told her I had not been to the room until just before I returned to registration. Fifteen minutes of trying to convince two clerks that the luggage was not in the room, a porter brought it from behind registration. I had not been to the room! When the porter brought out the bag, I was sassed with criticism that the bag was located. “Why are you upset? You have your luggage.” Pain does not end as soon as the hand is pulled from a fire. I thought it had been stolen or placed into another room. I had to have the clothes laundered before the cruise started. If the porter had told registration staff that the bag was in storage, either of them could have brought it to me. I post my name in three prominent places, and tape the hotel name, address, and phone number on luggage tags. Each time I stay in another hotel, I have printed name/address labels for those hotels. This kind of snafu falls on management for not instructing porters to notify registration staff where a bag is stored, for when the guest comes to registration in a frantic state."
