"I arrived early in the morning for breakfast as I had afterwards around lunchtime a chemotherapy in the Charite hospital in the city centre. I lost all my hair, so I explained as of why. The lady at the check in booked for me also an offer of the hotel including breakfast and dinner for 49 Euros. Unfortunately I could enjoy only the breakfast, which offered a variety of cold and warm dishes and cold cuts. The lady at the check in seemed a bit confused about booking the food arrangement and said loud "I can't book this". Then later she said something else, and I asked her about what she said that she can not book it, and she clarified that she meant she doesn't know how to do it on the computer and that was rather a comment to herself than to me. I nearly asked her not to make next time loud comments when she is talking to herself as it led me to believe it was not possible for her to book it. Later after she consulted a colleague she could do it. I went then to my chemo appointment in the hospital and returned about 1. 45 pm to the room in which I was checked in in the morning already. I dressed myself in a short nightgown and had a lay down as the hot weather and the chemo had worn me out. At 3.10 pm I was woken up by a man coming into my room and asking me to check out. As I told him that I paid to stay the night, he seemed first a bit insecure, but then got himself together again and insisted that he was advised by reception that he has to make sure that I depart so he can clean the room for the next guest. As I asked him to leave ( so I can change ) he just stood there like a bodyguard with crossed arms who supervises a major house move. I had to push him out of the door while I had to keep yelling " please leave now" as I do not intended to let the man with my valuables in the room and get dressed in the bathroom, so I pushed him out the door and closed it. Not enough that I do not know if I survive my cancer, I only wanted to spend the night in Berlin instead of taking the train back home to Bavaria and then you get thrown out of the room you paid in advance for a night stay. That's not acceptable, neither is the behaviour of your employees. I am over 50 and never experienced in my whole life, that a receptionist can not read when my reservation ended ( which is tomorrow morning ) and advises a housekeeper to make me leave, and the way in which this happened is as well not acceptable. How is it not visible in your computer that I, Mrs. so-and-so has booked the night from 19th to the 20th with breakfast-dinner arrangement when it was charged? I packed then my suitcase again and left immediately. When the left hand in the hotel can not find out what the right hand does and there are different opinions in between the staff as of when I have to leave when having paid until the morning of the 20th ( which was according to the housekeeper the 19th at 3 pm ) then I leave this problem to the staff to be sorted out in between them and will stay in another hotel where they can read a paid reservation in the computer and where man have the decency to leave a female guest alone in the room to get ready for a departure, which shouldn't have to be one when paid until the next day. I expect of course the refund of the dinner which never happened and a refund for the night which your staff didn't let me stay. It is obviously asked too much by a cancer patient who is fighting for her life to have some rest. I will make sure that tomorrow morning on my next chemo appointment in the Charite everyone gets to know how guests are treated in your house."
