Evergreen Laurel

"Avoid this hotel if you can. We stayed there as a part of the tour group for 2 nights & then continued as a personal stay for 3 nights. The only good thing about the hotel is its location - 2 minute walk from Paris Line 3 metro station of Pont de Levellois - Becon. The room offered during the tour stay was standard & then we had booked “Superior Double room” for our personal stay. While checking in at the start of the stay during tour, the Indian receptionist Shashi was acting cheeky and said that we can continue in our standard room after tour “so that we don’t need to check-out”. I said repeatedly showing him our personal booking that the booking type is superior double room. He then continued on his rant giving an excuse that they’re fully booked and the charge will remain the same for giving standard room. I remained adamant and argued that as per booking confirmation I will require the room booked or I will pay the rate for the standard room if superior room not given. After remaining firm in front of other guests, he buckled in & wrote another room no. on the check-in page for us. He then kept €700 hold on credit card whereas the superior double room price for 3 nights was €552.78 incl. all taxes. The standard room was dirty, carpets stained & water blockage in the wash basin. Luckily we checked this right after getting the room & the hotel plumber fixed it. Then on the day of check out from standard room, the sane room drama happened with a 2nd staff member. I again remained firm as I was when checking-in on the first day. Told the staff we will return at 4pm to check-in into the correct room & kept our suitcases in the cloak room. More drama is in store. At 4pm while checking-in, I provide my last name & my passport as the person at the counter was a very old man with hearing aid. He was rude & not knowing English saying “he couldn’t find my last name in the system” even after typing my last name from my passport & checking their own reservation confirmation number from the booking confirmation email sent to me in September 2024!! I just said in a firm voice “are you sure you can’t find my nane” with other guests listening to the same repeated conversation. Immediately a younger guy Saif takes over who knows broken English and trying to repeat the same excuse of first using overbooking, then stating “they charge same price for all different type of rooms”, then changing the tune to “in our system all rooms are standard”. I again remained adamant and my wife now jumping in into the conversation. We said we don’t know what’s the logic but will need same room as per the booking and you’re the 4th staff who’s giving inconsistent information with all different excuses in the same single conversation. He then probably understood that there’s no point in selling the hotel’s excuse & provided superior double room which was in the other wing/side. The room was ok but it was different to standard & cleaner. I wouldn’t come back after all this cheeky drama typically being a Chinese hotel (even though owned by a Taiwanese company & not a mainland Chinese) but basically a Chinese money-grabbing tactic with no quality. Avoid this hotel inspite of its location as it’s not even a 2-star hotel. Filthy & dirty with their staff lying right under the nose on a confirmed booking made 9 months earlier."

"Terrible hotel, poor customer service, no air conditioning in the hallways, no room service during weekends, vending machines on floors 2-4 didn’t work, took over one hour to get a taxi, man at front desk was rude. I won’t stay there again!"

"Terrible customer service- don’t stay at this hotel. - Poor customer service at the front desk - Lack of room service on a weekend - At least two out of the four vending machines didn’t work and I had to go to four floors looking to buy bottled water. - Poor quality of air conditioning in the room - Lack of air conditioning in the hallways which made it difficult to walk on the each floor to find water. - It took over one hour to get a taxi after checking out from the hotel- the man at the front desk said he’d call for one yet it took this long and asking him three times about the status or taxi. Worst of all, he was very rude to my friend. Totally unacceptable! The worst hotel in which I’ve stayed."