"The hotel itself is very average, nothing special. However, our stay was completely ruined by the shockingly disrespectful and rude attitude of the staff.
Let's be clear: the place is mediocre. The breakfast is basic and you have to fight the crowds because there's never enough space. The neighborhood is unpleasant, dirty, and has a lot of homeless and drunk people around. Our room was facing the street and was incredibly noisy; we could hear shouting and music all night, even with the window closed.
But the absolute worst part was the receptionist's attitude. The hotel made a mistake: our Booking.com confirmation clearly stated a check-out time of 12:00 PM. Yet, at 11:10 AM, he called our room to essentially kick us out.
When we pointed out the error, he was immediately dismissive and arrogant. He blamed Booking.com, saying it wasn't his problem. When my husband explained that it wasn't our fault either that the hotel had posted wrong information, the receptionist responded with unbelievable condescension. He made a ridiculous suggestion about a "time zone error" and said he was already "doing us a favor" by allowing us until 11:30 AM.
We were in the middle of getting ready and had to rush out in a state of stress. He showed zero consideration for the major inconvenience his hotel had caused. His final word was, "That's your problem with Booking, not mine."
I was utterly shocked. This is the most unprofessional and hostile behavior I have ever encountered in the hospitality industry. This individual is in the wrong profession. He needs serious retraining in customer service, or perhaps he should find a new line of work where he doesn't have to interact with people.
Do not waste your money or time here. The average facilities are not worth the terrible treatment you will receive."
