Steigenberger Alcazar

"Overall the stay was very nice, until we checked out and got a surprise €70 bill for mini bar usage. Apparently soft drinks ARE NOT free as we were told on arrival. When they say soft drink that ONLY applies to Coke and Fanta. Any other non alcoholic drink is apparently not considered a ‘soft drink’. This put a dampener on an otherwise nice week, and the reception staff argued black is white than their interpretation of soft drinks is only coke and Fanta, and offered no concession as a gesture of good will (we had nothing that wasn’t included in the all inclusive package at any bar in the resort). Otherwise the resort was very good, all bar the reception staff were very attentive and friendly, but this was sadly let down on checkout when service was a extremely poor!! Also be aware that although the site itself is peaceful, the resort next door is not, and they play loud night club type music until 11pm, so bring ear plugs if you want to sleep as it bleeds across to the Steigenburger."

"We had a wonderful stay at the Steigenberger Hotel in Sharm El Sheikh! The hotel itself is beautiful, very clean, and well looked after. The staff are incredibly nice and polite — nothing is ever too much trouble for them. I’d especially like to mention (I think his name is Hasan,apologies if I’m mistaken!) — he is a supervisor in the Lebanese restaurant and sometimes helps during breakfast. He was very kind and helpful throughout our stay and made sure everything was sorted out quickly and easily for us. Thank you very much to all the team — we truly enjoyed our time here and will definitely come again! 🌴✨"

"After returning from this hotel it was hands down the best hotel I’ve stayed in. The hotel grounds are beautiful, the staff were so friendly and helpful. The choice of restaurants and food was very nice too. The hotel even sent me a birthday cake up to my room for my birthday. Also Hossam Abbas the restaurant manager who worked in the breakfast hall and the Lebanese was lovely, every morning he would get us a table and have are coffee and tea for us he was a lovely man who went above and beyond. I have booked to go back to this hotel in may and can’t wait."