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Mask Guidelines

Do I need to wear a mask?


Yes. Face masks must be worn at the airport, at the gate when boarding the aircraft, and throughout the flight. Passengers not wearing a  mask will not be able to board the aircraft.

Do children and infants/babies also have to wear a mask?


In line with the guidance, all passengers including children age six and over will be required to wear a mask. However, some local government authorities have introduced more specific requirements on the age requirement from which a mask must be worn. Here you will find the latest travel restrictions and entry requirements, but please note this isn’t an exhaustive list and it’s important that you check government websites for the latest local government policies before you travel.

Will your cabin crew be wearing masks?


Yes, all our crew will be required to wear masks during the flight and for boarding and disembarking.

What kind of face mask can I wear?


We have recommended that social distancing markers should be in place at airports and on any transport being used to take customers to the aircraft. Each airport will be defining their own guidance in line with local health guidance.


The mask you wear should be FFP2 (or equivalent) certified, surgical or cloth.


Scarves, face visors or masks with valves are not permitted.


If your mask isn’t suitable, you may be refused travel.


See our dedicated Safety & wellbeing page for more guidance on acceptable masks and how a mask should be worn.


What if I’m exempt from wearing a face mask?


If you have an exemption from wearing a mask, you must bring a signed doctor’s letter or medical certificate (printed or digital format) with you to the airport when you travel with us, that clearly states that you’re exempt from wearing a face mask (please note, there’s no need to specify the medical reason for the exemption). This must have your name on it, the details of the medical practice and also, be dated within the last 12 months. We do not accept downloadable exemption certificates, or lanyards.


This helps to ensure that you, our crew and all of our passengers can travel comfortably and confidently throughout the journey. Please make this available on request for our airport staff and crew to see. If you’re unable to present this you may be refused travel.

What if local authorities have specific mask requirements?


Some local government authorities have introduced specific requirements on the type of face mask that must be worn. Here you will find our interactive map for the latest travel restrictions and entry requirements but please note, this isn’t an exhaustive list and it’s important that you check government websites for the latest local government policies before you travel.

Are you providing passengers with masks?


Passengers will be required to provide their own masks and we would encourage all customers to ensure they have a suitable protective face mask ready to be worn before arriving at the airport. There may be dispensing machines for masks available at airports, however, we strongly encourage everyone to arrive with a mask.

How do I ensure I have an adequate supply of masks for my journey for myself and those I am travelling with?


Face masks should typically be replaced every four hours, or if they become wet or soiled, so please ensure that you have an adequate supply for you and anyone else travelling with you for the entire duration of your journey. A mask should be put in an individual small bag, before disposing into a waste bin. Please ask the crew on board for more information.

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