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Boarding and on board services


Here’s a handy guide to what you can expect when you fly with us.

Customer Charter


Our Customer Charter is a set of promises that outline what you can expect when you travel with us. Our aim is to make travel easy and affordable and to ensure you have a great experience every time you fly.


See our Customer Charter

Boarding the plane

easyJet Boarding Explained
1m30s

This video explains our boarding process which aims to get you to your destination on time. If you have Speedy boarding you’ll go first,  followed by those who need special assistance or are travelling with children aged 5 or less. Then everyone else. Boarding on time means arriving on time.

Your boarding gate will be displayed on the departure board in the airport or be sent direct to your phone if you’ve downloaded our mobile app (available at the following airports). You should make your way to the gate as soon as possible. Gates close promptly 30 minutes before your departure.


At the gate we use a queuing system to board customers. There are 3 boarding groups:

    1. easyJet Plus Speedy Boarding customers
    2. Families with children under 5, and customers with reduced mobility
    3. And one for all remaining customers.

We’ll ask you to pre-board through the gate whilst we prepare the aircraft. That way we can get your flight away as quickly as possible.


In most airports you’ll board using the front or rear steps. Which one to use is either marked on your boarding pass or follow the signs at the gate.


If you need help getting on board and to your seat, please see Special assistance.


What's available on board?

Buy Before You Fly - Bistro Vouchers

Returning items you've bought onboard

Using electronic devices on board

Special occasion announcement during flight

Wellbeing on board

Deep Vein Thrombosis (DVT)

Transfers and transit

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