Kremlin Palace

"Everything was good, just because it wasn't a busy season, there was less entertainment. The staff was very polite and I was generally satisfied. The location wasn't bad either."

"We had a wonderful family vacation at Kremlin. It was truly one of the best breaks we’ve had together. Despite the high number of guests, the service was smooth and attentive. The staff were friendly, the ambiance was elegant, and the food and drinks were excellent. We would definitely choose this hotel again."

"This was our second consecutive year staying at the Kremlin Palace, and the hotel continues to exceed our expectations. As a large extended family group, including parents, siblings, and young children, we find the hotel to be truly exceptional in catering to all ages. ​Outstanding Service & Management Visibility: ​The service is where Kremlin Palace truly shines. We were consistently impressed by the attentiveness of the bar and restaurant staff, especially those in the Arena Bar and Lobby area. Their level of care was superb, and they often served our preferred drinks before we even had to ask! ​We also frequently observed the Executive Chefs and Management Team on the floor in all areas. They were not only supervising but actively assisting the operational staff, ensuring smooth service. This level of hands-on leadership means that guests can always find a direct contact person if they have an issue, which is a rare and highly appreciated standard of service. ​The Reception Team was superb; they greeted us warmly and kindly allowed us an early check-in. Furthermore, the Guest Relations Team offers assistance via WhatsApp—a fantastic, modern convenience that makes the stay incredibly smooth. ​Exceptional Facilities for Children (Mini Club & Pools) (UPDATED!): ​Our nephews absolutely loved the Mini Club. It operates from 09:00 AM until 11:00 PM and offers diverse activities, from crafts to physical games. The large, two-story area includes dedicated spaces for older children, such as PlayStation and table tennis. ​A special highlight is the children’s pool area, which features illuminated pools—adding extra fun and visual appeal to our evenings! ​Food & Beverage Highlights: ​The all-inclusive concept includes a wide selection of premium, international spirit brands (such as Jack Daniel's), which is a huge plus. We were also treated to genuine Turkish hospitality with complimentary drinks and delicious Turkish Delight (lokum) upon entry, and often alongside our coffees at the Turkish Cafe. The staff even helped us identify the lokum brand for purchase! ​The Turkish Night in the main restaurant was a fantastic highlight—the atmosphere was great thanks to live music, and we were amazed by the high quality of the dessert offerings, including premium items like cold baklava and pistachio baklava! ​Flexible Dining: In the A'la Carte restaurants, the staff was incredibly accommodating, preparing off-menu child-favorites like nuggets, meatballs, and fries on request, showing true dedication to guest satisfaction. ​Accommodation – Comfort & Safety: ​We booked two different room types, and both were perfect: ​The Duplex Room: Safety is clearly a priority here. The upstairs window was securely locked for child safety. The mini-bar on the upper floor was thoughtfully stocked with water and soft drinks instead of alcohol, a brilliant, child-friendly detail. ​The Kremlin Suite: This two-room suite provided exceptional comfort and space. We used the sofa in the living area as a second bed, and the sofa bed was of actual bed quality, allowing comfortable sleep. ​Housekeeping and Amenities (Waste-Conscious Approach): ​Rooms are cleaned and mini-bars are replenished daily. We appreciated that personal care items (robes, dental kits, vanity kits, etc.) are provided upon request. This is an excellent and successful concept to prevent unnecessary waste and ensure resources are used only when needed. ​Conclusion: ​Kremlin Palace has become our "go-to" holiday destination. The commitment to guest satisfaction, from the superb rooms and comprehensive children's facilities to the visible management team and premium, personalized service, is unmatched. We highly recommend this hotel to any family looking for a luxurious, thoughtful, and truly relaxing experience."