Landmar Costa Los Gigantes Family Resort

"We really enjoyed our stay, especially thanks to Patricia from Public Relations. She was incredibly kind, professional, and always happy to help. Her warm and friendly attitude made us feel truly welcome. She’s a real asset to the hotel."

"This was our third visit to Landmar Los Gigantes, which makes it even more disappointing to write this review. Before booking, we emailed the hotel directly to explain that we had recommended the hotel to several friends and were returning as a large group of 19 people, with mixed age groups and mobility considerations. We specifically requested rooms close together. The hotel replied warmly, saying they were pleased we were returning and would do their utmost to accommodate our request. Unfortunately, on arrival, reception staff were completely unaware of our email. Instead of being placed close together, our rooms were allocated as far apart as possible, splitting the group entirely. We were told there was nothing that could be done, which was extremely frustrating given the prior correspondence and assurances. It’s very noticeable that the hotel has been taken over by another group, and sadly standards appear to have slipped. The food was not as good as on our previous visits, with less choice overall, and on several mornings at breakfast certain pastries had already run out. Most concerning was that several of us returned home with tummy bugs, which really affected the end of our holiday. To add to the disappointment, our friends who were visiting for the first time received a room upgrade to a duplex, while we — returning guests — were allocated a basement room. It certainly didn’t feel like loyalty was being rewarded. This is such a shame, as we have had lovely experiences here in the past, which is why we returned and recommended the hotel to others. Sadly, this stay fell far short of expectations, and we left feeling let down"

"Outstanding hotel plenty to do and help to book extras you want to do if not food lovely and great choose for children. Beds so comfy and easy to sleep in. Plenty or entertainment even though we are in winter. We love our stay and would come back again."