Columbus Aparthotel All Inclusive

"AVOID THIS HOTEL – AWFUL EXPERIENCE AT KN COLUMBUS ⭐ 1/5 I would strongly urge people to think twice before booking the KN Columbus Hotel. Our experience was extremely disappointing from start to finish, and this is definitely not a hotel I would ever return to or recommend. Cockroaches in our room 🤢 On arrival, we found multiple cockroaches in our first room (357). This was completely unacceptable and extremely upsetting. When we reported this to staff, we were met with a very rude attitude and were initially refused a room move. We had to ask to speak to a manager before anything was done. We were then moved to room 262, which was old, battered and not what we had booked or expected. It also did not face the pool as we had originally booked. What made the situation even worse was that I was forced to sign a form saying I was “happy” with the room swap, despite the fact that I was not happy with the situation at all. I felt pressured into signing something I did not agree with. Formal complaint completely ignored I sent a formal complaint to the hotel’s email address explaining everything that had happened. Despite this, I received absolutely no response throughout the entire week we were there. No apology, no explanation and no attempt to resolve the situation. Food was disappointing The food was another major letdown. We found food to be undercooked and there was hardly any choice available. For an all-inclusive holiday, we expected much better standards and more variety. You also have to pay for cups for your all-inclusive drinks, which is ridiculous. Surely cups should be provided as part of an all-inclusive package? Sunbed wars and rude people The sunbed situation was honestly unbelievable. There were actual arguments and fights over sunbeds, and it was extremely stressful trying to get a place around the pool. When we needed 4 sunbeds together, we were told we were being ‘rude’ and that because ‘we are young, we think we can get away with being greedy’! This was extremely insulting and completely unnecessary. We were paying customers who simply wanted to enjoy our holiday. Overall This hotel completely ruined what should have been an enjoyable holiday. From cockroaches in our room, rude staff, being pressured to sign a form, poor food, extra charges for cups and the ridiculous sunbed situation, there were problems throughout our stay. The way our complaint was handled was particularly disappointing. We expected basic customer service, cleanliness and respect, but unfortunately we did not receive that. My advice: Save your money and book somewhere else. There are much better hotels out there where you can enjoy your holiday without having to deal with this level of stress and disappointment. KN Columbus Hotel, you need to seriously look at your standards and how your guests are treated. This was not the holiday experience we paid for. i know there are always bad reviews on hotels but please take this one in to consideration because we wish we had listened to some of the reviews!"

"We came here for my birthday on a self catering board, hotel do offer all inclusive but as we had done our research hotel was in such a fantastic location to loads of bars and restaurants who charge very little we found this suited us perfectly. Room was clean bright and modern we had a pool facing room and the beds pillow were very comfortable slept very well. Kettle in room. 3 pools were good and sunbeds seemed to be available during our stay with no issues not so sure during peak season if this would be the same. Trips fantastic prices we never had a bad meal our whole stay in any of the restaurants we went to. We loved it so much have just booked hotel again for march next year same board self catering as the location is just perfect for us to explore and eat out. I can see us coming back for many years to come. Can't comment on food at hotel as we ate out we booked based on location friendly staff and nice clean modern rooms."

"After looking at the recent reviews on this hotel before me and my partner went on holiday, we were both expecting great things. However, I don’t have a single complaint about this hotel and its facilities. Room- was cleaned when we needed it to, had great facilities (we were staying all inclusive so only needed a fridge) the beds were really comfy and we had a lovely view from our balcony which overlooked the pools. The air con was very nice in our room too. Food- a really nice selection every night, breakfast was basic but what you would expect, they had various theme nights which were really tasty and I was always full. We also had a pizza from the onsite pizzeria which was amazing. Drinks- there was a great selection of drinks on offer for an all inclusive, they had a great reusable cup policy which was only 1 euro per cup and you got it back when you returned your cup at the end of the holiday. Pool and sunbeds- there was sunbed wars here 😂 we were never up early enough to compete in these but whenever we did want to sunbathe there was always a couple available, there was 3 different solariums at this hotel and the one on the top floor is a hidden gem if you want a quiet relaxing sunbathe. The pools are absolutely amazing really big and there was also a jacuzzi pool in the middle and a small hidden pool down the side of the pizzeria. Other facilities- there is an onsite gym and spa at this hotel. I had a 25 minute massage at the gym which was 45 euros, although this seemed expensive it was hands down one of the nicest massages I have ever had 😂 I almost went back for another one. There is also an onsite mini market/ gift shop which had some nice bits. The past reviews complained about noise at night from young people, however we were never woken up in the night, even when we went clubbing, everyone else who did was very respectful and quiet when in the hotel. Overall, we had a brilliant stay at this hotel and would highly recommend to anyone couples or families. The staff are welcoming and friendly and we were highly satisfied with our holiday 🩷"