Tacande Portals

"I can't begin to tell you how much I deliberated over choosing a hotel for our golf trip. I was under pressure to deliver for our annual golf trip. All the guys (aged 35 - 70) thought it was magnificent. The staff were fantastic. 150 yards to a lovely cove with a bar on it. Close to Portals, Portals Nous, Palmanova and only 15 mins to Palma city centre. Clean. 100% returning. Thank you"

"Arrived on 19 September. Chose this hotel after seeing it advertised by Secret Escapes and the good TripAdvisor reviews. Good to be the second drop off point from the airport. Checked in by Helena who took the time to fully explain the hotel's facilities using her extremely good grasp of the Englishs language. We are staying in an exclusive room no.2205 and we are delighted with it. It is well decorated, scrupulously clean and has a sea glimpse and pool view. We love the walk-in shower area with rain shower. It is fair to say that storage is a little limited, but adequate for our needs. Reminded me of the Chedi, on Oman, where there were no cupboard doors, at that hotel is in the top 20, in the world. Please disregard the 2 star ratings given by recent reviewers. This is a good hotel an worthy of a 4/5 star rating. Food is good, here. This is the first time that I have experienced the chefs, not only cooking eggs on order, but also the bacon, at breakfast and also various fish cuts, beef and other meat portions, on request, at dinner, resulting in delicious and piping hot food. A great place if you are seeking a relaxing time. Entertainment and bars close earyl, which suited us. Regular buses to Palma, Palma Nova and Santa Ponsa. All less than 3 euros each way The local beach is a few hundred yards away. The beach shack shuts between half past four and five in the afternoon. Nearest shops are a ten minute walk away, be prepared for quite a steep climb from the beach to the shopping area which has a reasonably large supermarket. We used the Med Bar several times."

"Not usually one to leave critical reviews, but I was very disapointed with a few aspects of this hotel, particularly at this price point. For context, we were travelling for my wife's babymoon. On arrival we were offered an alcoholic drink, despite my wife being visibly pregnant. She asked if there were non-alcoholic options, they said "no" flatly. Not a great welcome. We paid for a gold upgrade, to access the hydromassage bathtubs. These were located on floor three, the bath itself was not cleaned to a high standard and buttons were broken. The room overlooked an active building site. It was all very underwhelming and we didn't feel comfortable using the balcony To make things worse, we were only provided 3 very very small waters in the room. When we asked for more they tried to charge us EUR 3 for two mouthfuls of water. On one day our fridge was not restocked, and we had to complain multiple times to get it sent up. The room itself did not have bedding that fitted the bed, meaning the mattress was often exposed which is unhygienic. The underneath of the bed was not cleaned during our visit, nor was the balcony or the bedding (which was also stained). The "gold areas" were shabby and not appealing. If you get up early you can go to the beach and reserve a bed for EUR 20 which is the highlight of this hotel. Would not recommend unless you just want it as a base"