IG Nachosol Atlantic & Yaizasol

"Just returned from an eleven night stay & couldn’t disagree more with the previous reviews . We arrived around 10 pm & we were checked in quickly & efficiently, paid our €100 deposit which Jet 2 informed us about before we arrived & we were all set in a matter of minutes . We were self catering & only had lunch at the hotel once as we are beach people . The food & drink were nice & reasonably priced. As for the dreaded steps virtually every review mentions them so they shouldn’t come as a suprise to anyone . As previous reviews say taxis are cheap & plentiful & the reception staff are happy to arrange one for you. We priced up hotels on “ the flat” nearer the harbour & found it would add about £350 to the cost of our holiday , that pays for an awful lot of taxis!. Our room was clean & had everything we needed with a great view of the beach below. The only jiggle was although the shower was nice & powerful it did tend to flood the bathroom a bit . Having said that most of the showers we’ve used in Spain tend to do this 😂. As we had a late flight home we enquired about keeping our room till 6pm. We were told to ask on the morning of our last day. We were fortunate & got the ok to keep the room till our transfer was due. PROS Great value for money Professional courteous staff Good location , 10 mins from anywhere Clean rooms & facilities Nice pool , plenty of sunbeds Lovely quiet location Cons Pool doesn’t get the sun till late morning Shower spills 😉 We would definitely stay here again if we return to Puerto Rico. Sorry we didn’t get any names but thanks to all the staff for making our holiday so great 😃"

"After a long day travelling we arrived at this hotel around 10pm very tired. We were met by unfriendly reception staff and were instantly told the rules of the hotel, what we can and cannot do and demanded €100 deposit. We booked through on the beach and were not told at any point about a deposit needing paid. The deposit was to be paid by a credit or debit card which we did not have with us as we only took enough cash for the holiday with us. After a half hour argument with the reception staff we were told to hand over our passports until the next day when we would be required to pay this. I asked them if they wanted me to pop back to the uk for our cards and come back which was obviously a joke but they were not interested in helping even after we explained we knew nothing about this. The next day the receptionist was up banging on the bedroom door with the card reader in her hand demanding payment and told if we didn’t pay there and then we would be asked to leave the hotel immediately which was very unfair as we had paid the full amount for our stay. This made us feel very uncomfortable and on edge. This went on for the next 4 days until eventually they gave up but kept our passports. Our passport would only be returned if they agreed the room was in ok condition. This really did spoil our holiday as we did not feel welcome in the hotel. Customer service was very poor. Thankfully we did get our passports back at check out but their attitude was terrible. Hotel was clean but lots of stairs to get up and down from main restaurants and beach. We booked a superior double room with a sea view and were given 2 single beds made up as single beds pushed together and we could see the shore and the beach no sea view which again they would not help us fix after we complained. Would not return to this hotel, I have visited Puerto Rico on many occasions and this is by far the worst hotel Iv stayed in there. Very basic hotel. Breakfast was basic but did the job."

"Arrived after a 4.5 hour flight, a 45 min transfer to our accommodation being received by a non welcoming receptionist more invested in reiterating hotel rules than welcoming you to a much needed holiday. Rooms basic though not fantastically clean, and facilities fair with no toaster, (self catering) making a breakfast with only a grill microwave (no instructions) a challenge to say the least. (12 minutes to grill 2 slices of bread - thanks to an extensive google search on the model). Maybe eating out is a better option. 174 steps to ground level/ beach, so choose taxi at 3.70 € rather than risk cardiac arrest, and hotel very open with little privacy. That being said, some gems amongst the area below. venture out and you get some lovely areas and opt for the part beyond the basic shopping centre for some food places that offer lovely options. Tipsy Bee was amazing for cocktails and food, and for breakfast a bit further out at lamittina was brilliant, so we managed to survive the self catering nightmare. we ate 3x at Bandidos in the precinct as the food was so good, and a trip to the dunes was a welcomed break. I would say go for a good hotel to enhance your experience as ours was a disappointment, but the beach is nice, and the food amazing and if your happy to walk a little out of the immediate area, you’ll find some lovely areas to restore your faith in the resort x"