Holiday Club Puerto Calma

"Excellent location beautiful views. Clean friendly hotel. Breakfast very good. Polite staff. Highly recommend"

"We booked last minute in search of some winter sun on a budget and we were pleasantly surprised. Staff were friendly and helpful, the rooms had everything we needed. We enjoyed a peaceful afternoon by the pool and were able to walk to all the local amenities. The vibe bar is a gem and really elevated the stay- the food was some of the best I’ve had in comparison to the prices and the happy hour meant we had 2 cocktails for €7 which was also appreciated! We would stay again"

"Do yourself a favor and stay away. We paid a premium for a high-floor room with a view, only to have the staff give our room away to another "entitled" guest. They forced us into a lower-level room where the "view" was just a noisy road and a tunnel. Despite paying extra, management refused to refund the difference. The "premium" room was a health hazard: Fire Damage: A large piece of furniture was literally charred black from a fire. Pests: Dead cockroaches are scattered throughout the entire hotel. Filth: Decomposing fruit is rotting on the paths, and every surface is thick with dust. Service: The staff does nothing but shout at each other. It’s a disorganized mess. This place is disgusting, dishonest, and dangerous. Do not book here. Hágase un favor y no se hospede aquí. Pagamos un suplemento extra por una habitación en un piso alto con vistas, pero el personal le dio nuestra habitación a otro cliente "importante". Nos obligaron a quedarnos en una habitación de un piso inferior donde la "vista" era simplemente una carretera ruidosa y un túnel. A pesar de haber pagado más, la gerencia se negó a devolvernos la diferencia. La habitación "premium" era un peligro para la salud: Daños por fuego: Un mueble grande estaba literalmente negro, carbonizado por un incendio. Plagas: Hay cucarachas muertas por todo el hotel. Suciedad: Hay fruta en descomposición pudriéndose en los pasillos y todo está cubierto de polvo. Servicio: El personal es un caos total y se la pasan gritando. Este lugar es asqueroso, deshonesto y peligroso. No reserve aquí."