Mirador Maspalomas by Dunas

"The experience was a mixed review! I very much enjoyed the team around the pool and the entertainment team- Sandro and Raul was very funny and kept the guest laughing with their antics. The food is quite basic and it’s quite repetitive. Room is basic with no AC however you can go to reception and rent an A/C unit. And be aware of the sun bed wars"

"Here for 2 weeks in July. 3 rooms, family of 5, 3 and 2. We started out well but I became more disappointed as the 2 weeks went on. For me the things that were good; Cleaners in rooms tidy and clean rooms each day. The rooms are, however, tired and in need of refreshing but they do a good job to keep them clean. Entertainment team are really good. Cynthia in particular was brilliant with the kids. They do fun aqua aerobics and evening entertainment is mainly game based but people seem to enjoy it. We have only seen a few outside acts in the hotel. Kids pool - can get a sun bed without queuing but it was getting busier towards our last few days. It’s a cute pool with shallow water and a few slides. Young kids under 5 seem to like this and parents can watch on without it being to busy. Staff overall seemed friendly (bar, restaurant, pool, cleaners) but a few on reception who were just rude. Staff in the restaurant work tirelessly to keep dishes cleared etc. Things I was disappointed with: When due to leave I enquired about keeping on our room and was fobbed off for 3 days only to be told they were full so we couldn’t have a late checkout. This could have just been communicated when I first asked. They would have known the hotel was full when I first asked. Vague information about how to book a shower room for when we leave. Reception staff for being front of house were poor with customer service. Uncooked food and dirty plates: during our first week no issues with the food. In the 2nd week a tray of raw burgers which I asked to speak to the manager about went out, completely pink inside. Flies all over the back of the right side of the restaurant which weren’t there the previous week and dirty plates. They constantly run out of glasses and plates. Sub-beds : reiterating what everyone says - poor. Jammed in like sardines, everyone just wants a lounger but there’s not enough for even half the guests staying here. The location of the hotel (unless u like a steep walk, requires taxi or bus) typically most people want to lounge about hotel. Sun beds left empty for hours with no one managing the issue. Lots of people just leave their mess lying, not the hotels fault but unhygienic for plates with food to be left. Overall I would not return. A lot that needs to be listened to as I have read most of my comments in other reviews."

"Lovely hotel Be prepared for the subbed wars"