Hotel LIVVO Los Calderones

"Stayed HB for 7 nights week commencing 20 October. 28degrees every day. Flew Jet2 from Luton albeit delayed by an hour. We’d missed the evening restaurant meal. Thoughtful reception team had organised plates of cold meats and salads for us, on arrival. Great start. We chose Calderones because it was adults-only and for its location, approximately 30-mins walk to the seafront / centre of Maspalomas / bus station. Like much of the hotel, our room was a duplex apartment. Downstairs: lounge with TV and minibar. Upstairs: Bathroom, bedroom with TV. We loved it. Hotel layout was a basic grid system with plenty of greenery and interesting artefacts. Pool was just right with ample sun loungers and pool café. We spent most of our time here! Staff and service were excellent throughout the week. The hotel sold basic items such as drinks and snacks. There are several good mini markets within easy walking distance of the hotel. Land opposite the hotel is at best a missed opportunity and but detracts from the quality of Los Calderones and the adjacent developments, stoney rough ground and rubble. This really is a small point and, though a little unsightly but certainly typical, did not dent our enthusiasm for the hotel and the island. We enjoyed daily walks, the pleasing architecture (including the never-to-be-forgotten Faro 2 Shopping Centre) and the amazing seafront with its lighthouse, museum and awesome dunes."

"The hotel needs a bit of maintenance to get it back up to 4 stars but when we arrived all was satisfactory we weren't expecting excellence.The food was ok maybe not so much for vegetarians but they are trying.Staff in the reception and restaurant were attentive and polite. On our last day however one incident spoiled everything. So the pool is surrounded by sun loungers not all facing towards the sun so myself and my wife thought we'd move as the sun moves.my wife also went to get a glass of coke from the bar.All was good we'd had a relaxing day but had enough sun so collected our things and started to walk to our room.no sooner as we started to walk away from the loungers the life guard started charging towards us shouting in spanish and waving his hands about.we dont speak the language so didn't have a clue what he was saying. He picked one of the loungers up turned it around and slammed it back to the ground again shouting in Spanish.he pointed at the coke glass and the to the pool bar but we just started to walk away to get away from his abusive behaviour.he proceeded to follow us shouting and trying to push the glass into my wife's hand who by now was visibly upset.back to the room the came out to go and see the reception manager to complain,he saw us come out and continued his aggressive rant.my wife couldn't speak she was that upset so I told the reception what had happened and another holiday maker confirmed what had happened. We were leaving next day but were reassured it would be dealt with.paying guests shouldn't be treated in such a manner no matter what when in fact we had done nothing to justify the aggression.we will definitely not be returning."

"For the first 3 days we had water dripping from the ceiling at the top of the stairs and no air conditioning upstairs . We reported this and told that it’s condensation. I made a video of it and the pool of water gathering in a very precarious place . It was certainly not condensation. They sent maintenance so we had to miss our bus and go with him for him to tell us because we have the bathroom window open . There is no fan in the bathroom or ventilation so you have to open the very small window slightly . So we closed it and the same thing g happened the next day . We again had to go with maintenance and he told us it’s the air conditioning again and condensation. Honestly we know all about condensation and this wasn’t it . I almost slipped all the way down the narrow stairs one morning , it was a real health & safety issue . No one seemed to be taking us seriously or seeing it as a problem . So again we reported , showed the video and another maintenance guy came and solved the problem . We then spent every day for a few days complaining about the cleaning of the accommodation. One day , no replenishing , sink left untouched , balcony left , next cups left , glasses left , shower left , floors not cleaned . It’s sounds as though we complain a lot ! We don’t , but spending £100 a night in an alleged 4 star you should have a clean room . The biggest flaw however is no sink downstairs , so you have to go down to get the kettle , come up to fill , go down to plug in wait 30 mins for it to boil then come back up . Also they do not replenish tea bags etc but I suppose in the 30 mins you have for it to boil you can pop to the shops . Pool towels are only changed weekly , so when the week had come and we asked for clean towels we were told there were none available . We moaned that it’s been a week of using a dirty thread bear towel and eventually we received one towel about a metre squared . The cleaner did then bring us some bigger ones to cover our fandango’s. The other major gripe is the rolling bed on wheels . Don’t sit up in bed or you will end up in next doors apartment . Terrible beds . Good points …. Staff very friendly , pool is clean , peaceful hotel , breakfast plentiful , good choices and tasty . Overall we wouldn’t recommend . Too many issues and no one to really care about them ."