Harmony Crest Resort & Spa

"I’ve just returned from staying here in October, and unfortunately, my experience was quite disappointing. The reception staff weren’t particularly friendly, and I’m still waiting for a refund for a facility I was charged for but didn’t use. I’ve tried contacting the hotel by email and message, but I haven’t received a response. I was charged extra for a room upgrade because the original room didn’t have a lockable door, which I assumed would be a basic standard in any hotel. I didn’t want to upgrade, but felt I had no choice. I’m disappointed that this issue remains unresolved and that my attempts to get my money back have been ignored. There were also a few issues with the room itself. On one of the days, I found ants in my room. This was dealt with, but the room had an unpleasant smell, and I had no Wi-Fi in my room. I was told this would be fixed, but unfortunately, it never was. The walls were also quite thin, meaning noise could travel between rooms, which affected the overall comfort of my stay. My friend also experienced issues with her room. There was a constant leak outside her room, and she had problems with the hot water on several occasions. These issues added to our overall disappointment with the accommodation. On a more positive note, the bar staff were lovely and welcoming, and the chef was also very nice. However, I wasn’t particularly impressed with the food, and there wasn’t a great variety of options available. There was also no entertainment during my stay. I was told this was due to the season, which I understand, but I do think the hotel would benefit from offering entertainment a few days a week. Without it, the hotel can feel quite boring, particularly as it’s far from the shops and feels quite isolated. This is something to consider before booking, although there is a local bus stop nearby if you want to travel elsewhere. Overall, there were some lovely members of staff, particularly the bar staff and chef, but the issues with the rooms, lack of Wi-Fi, thin walls, limited food options, lack of entertainment and, especially, the lack of communication regarding my refund made my stay less enjoyable than I’d hoped. I think there’s room for improvement in both the facilities and customer service, and I would have appreciated a more satisfactory resolution to the issues I experienced."

"This is a lovely but slightly dated hotel. We arrived at 2am and anyone who's had a night arrival usually knows what to expect, a night Watchman or security who doesn't care but that wasn't our experience. Upon arrival we were greeted by a very friendly night receptionist/security who welcomed us and told us what to do. Rather than having to write a form out or Passover passports you scan a qr code and fill the form in electronically which is great. To our surprise we were given a food pack which contained sandwiches, fruit, some fruit drinks and water. This was great as it was obviously a long day for us. He showed us where everything was and pointed us to our room. The room keys are an actual key which I haven't seen for years. Our room was clean and yes a little tired but that's ok as nothing was hanging off the wall or dangerous. The balcony was fantastic as we had a sea view room and our surprise the next morning we got the sunrise right in front of us. From our room you can see Bodrum across the sea. In the room you have the usual facilities including a safe which cost €25 for the week to use and again is a physical key. You have a small fridge you can use which includes a freezer box for ice, a kettle and usual stuff. The shower is lovely and yes like others have reported doesn't seal so you need to put the towel down outside the door otherwise the water will spread this isn't unique to this hotel. For the shower pressure have a look outside if you see the pool guy on site I'd wait to have a shower if you want pressure as the whole area looses pressure when he starts refilling the pools (usually around 730-8 am). The cleaners are fantastic and very friendly and always happy to accommodate requests. We had ants once which is fine as the hotel is in the country side we told reception on our way out and the cleaners attended while we were out and sprayed and cleaned all the ants away. As a warning don't leave things like crisps open on the counter the ants will find it. The Aircon is good for the room size and isn't noisy. The pool was a good size and you could always get a sun lounger despite the best efforts by the Germans to claim them early lol. The hotel is mostly German and British tourists the TVs in the room are in German only. The food we found was really good they had what I started calling the beige area where they tend to put things like pizza, chips and chicken nuggets. The central area had the variation of foods they do we always managed to find something to eat with plenty of choice. If you're going to treat it as an all you can eat then yeah you're going to get bored of the food. The drinks aren't great which is the only down side. I didn't like the wine, beer or even the vodka but that's also fine it's a matter of preference as plenty of people seemed to enjoy them. The biggest selling point here is the staff who are fantastic and very helpful and friendly. We got some good local advice from Suzanne on reception (she's Irish). Yes the hotel is a bit in the country but that makes it lovely and quiet at night time, we made good use of the local escooters and bike hire (hot bikes was great at 5 euros a day). Here you can choose to either lay by the pool all day or venture out and see some of the island. I wouldn't hesitate to recommend this hotel to anyone but I would say it's not a 4 star hotel more of a 3 star. It doesn't have any spa facilities but has a sauna that they charge 30 euros for 30 minutes use I never saw it being on at any point so I'd guess that it actually didn't work. They had entertainment twice per week on Wednesdays and Fridays."

"Harmony Crest resort is situated around a 10/15 minute bus/car journey from Kos town, the bus stop is at the bottom of the road from the hotel, also E-Scooters from Volto if you download the app. We stayed Wednesday to Wednesday. On arrival we were greeted at reception with complimentary drinks. All guests are required to pay the tourism tax which for two people, 1 week is €70 based on a 4 star hotel, 5* cost more btw. We was offered an upgrade to swim up room however out of the 3 blocks or rooms with swimups, 2 of them are constantly in the shade so was not of any value to us personally. Our room was clean and tidy, we did have an issue or two but reception swiftly dealt with them so I can’t complain at all. (Fridge wasn’t working) . Treat the cleaners well and they treat you well, a big thanks to the housekeeping team, we actually had a little competition going on between us and them who could make the best towel animals ect. This was a key moment for us that made us enjoy our stay. FOOD - Yes this is an all inclusive hotel but dont expect your massive dining rooms with tons to choose from because this is not the case. Breakfast everyday is fresh eggs (can be cooked to how you like) sausages, bacon, salad ect… Lunch is generally pizza, chips and pasta. Dinner is almost the same tbh. DRINKS- 2 bars, pool one during the day and indoor bar in the evenings. Cocktails ect, some are too shelf so you pay for them but there is enough of a selection from the inclusive menu. SPA- no idea why this hotel is a resort and spa because there is no spa… theres 1 sauna that you have to pay for and thats it.. treatment section was closed all week until our last day. Things to do at the hotel- pool table €2 a game, a dart game and an interactive game table. On our stay we only had 2 nights of some entertainment, singers on one and belly dancing on another. Most people sat around playing cards together. Theres a small section behind reception with some bits like cans/oreos/crisps and some other body bits but thats it, theres a market shop about 1 mile towards kos town. This is a small hotel, if your looking for a big resort then this hotel isn’t for you. If you’re a couple looking for a quiet, peaceful vibe then i would recommend this hotel. Id recommend going out to kos town and the old town, go for a nice meal because the food does get boring at the hotel tbh. Overall id give this a 3 star hotel, definitely could be better."