H10 Rubicón Horizons Collection

"Since being here a year ago we noticed a remarkable dip in the standards of the staff who on multiple occasions presented as rude, unhelpful and uninterested in representing the hotel well. This is with the exception of a small number of good members of staff with a notable mention of a manager named Pavol who is one of the few that I would consider professional enough to work within a 5 star hotel. The food is excellent but the staff really brought our experience and the experience of the family we encouraged to come along with us down."

"From when we arrived into the reception area it took your breath away. The place is very big and in sections. The grounds are lovely, especially at night time when they are all lit up. The rooms had everything you needed and was comfortable. The buffet restaurant was lovely and had a good choice of all food. We tried the Italian and the Volcan restaurant which was good too. We had a lovely holiday from start to finish and would definitely come back again, hopefully next year. We walked to the town and port a few times which is a lovely walk and some nice shops. The only negatives I would say is the spa needs some work done on it as it looks very tired. Also the price of the massages we thought was expensive, also the mini golf is looking very tired. but this wouldn't stop us coming again."

"Expected so much more from this hotel. Great on paper, but unfortunately our holiday wasn't on paper. Stayed Privilege and disappointed. Room itself large and spacious, but long walk from all the facilities of Privilege. Pool small and shallow, ok for kids only. Overall hotel tired and dating. Sports bar only open infrequently (not on a Saturday afternoon?? ) or any other pre night times. One lift for the whole hotel to reception up to piano bar. Entertainment levels poor and haphazard. Lucky to get a 3 rating, only for the Privilege restaurant. Other restaurants lacklustre and dull. Not my cup of darjeeling at all. Needs work. "