Cordial Mogán Valle

"Lovely staff and decent apartments, but some disappointing issues We recently stayed at Cordial Mogán Valle and, whilst there were some positives, there were also a few things that really let the place down. The positives: The apartment itself was actually pretty decent and we had no complaints about the accommodation. It was spacious, comfortable and very well stocked with kitchen utensils. There was a hob and microwave, although no oven, which personally I would have liked. We requested extra pillows, which were brought to us very quickly, and the staff also made up the sofa beds for our children. The welcome drink on arrival at reception was a lovely touch, and we found the staff throughout the complex to be extremely friendly and helpful. The negatives: One of the most unpleasant issues was a strong, persistent urine-like smell around the sunbeds near the pool bar. It was confined to that particular area rather than the whole pool, but it was really quite off-putting when trying to relax. The artificial grass in that area was also constantly wet and squelchy in places, which made us wonder whether the two issues were connected. Pool safety was another major concern. During our stay, we witnessed numerous people slipping around the pool in several different areas. It wasn’t just an isolated incident. One person suffered a cut, and according to the lifeguard, another had actually broken a finger. The surfaces were clearly very slippery and, in my opinion, this is something the hotel urgently needs to address before somebody is seriously injured. The pool snack bar was also very disappointing. The offering was poor and really could do with some improvement. We were also disappointed that inflatables and ball games weren’t permitted in the pools. For a family-friendly complex, this felt unnecessarily restrictive, particularly for children wanting to enjoy themselves in the water. Finally, we were allocated room 637, which involved taking three separate lifts to get to and from the apartment. Doing this multiple times every day became rather tedious, especially when heading backwards and forwards to the pool. Overall: The apartments themselves are good, the staff are lovely and there are certainly positives to staying here. However, the pool safety concerns, unpleasant smell near the pool bar, disappointing snack bar and restrictive pool rules did take the shine off our holiday. With a few improvements, particularly around pool safety and cleanliness, this could be a much better experience. Unfortunately, as things stand, I wouldn’t be rushing back."

"Great place to stay. Large 2 bed apartment with a great spacious balcony. Staff all welcoming and helpful. Great location for self catering as opposite supermarket. Lovely walk down to the front with lots of places to eat."

"Stunning location and backdrop. Busy but remained quiet as apartments well spread out. Lovely pools. Room/apartment had everything we needed and more. Good value. Staff all friendly and made an effort at all times. Place was cleaned constantly. Second visit and will definitely return. Thank you"