"I booked a 10 day trip here for my husband's 50th birthday. From the moment I booked, the hotel and reception staff couldn't have been more helpful. They helped with balloons, cake etc in the room I requested a sunny balcony which they delivered on. I booked the Privilege package which for us was the icing on the cake, being able to go into the privilege bar and sit and chat (especially when the weather wasn't as nice) make our own drinks (all top brand names which again we loved) and coffee, snacks etc was fantastic as it also meant we were away from children (not that there was many children while we were there but we were on a child free holiday after all).
The hotel itself is in a superb location right in the centre of everything it was spotless clean throughout and our room was made up everyday and water delivered to us every evening and the cleaning staff were always super friendly and helpful. We loved our room it was big and spacious with a super king bed (not two single bed s pushed together like usual) the only negatives I have on the room are 1. the bathroom was a tad small so my husband in particular found it a bit awkward getting in and out of the shower and 2. two of the legs of our bed were starting to bend so maybe check all the beds to make sure they don't need fixing/replacing. The noise level in the hotel was also really good you had a couple of usual noises if your sliding door was open but unlike the hotel we stayed in the previous week this hotel was really nice and relaxed.
The pool area was really nice and spacious we didn't feel on top of one another at all the girl in the pool bar was so so nice always a smile and so helpful on our first day. My only negative or comment really around the pool is regarding the "heated" pool although it is covered and I love the area where it is situated it was definitely not heated in fact I found the main pool to be the same temperature if not slightly warmer so I am not sure if there was something broken or if it's not heated but shouldn't be advertised as a "heated" pool if the water is freezing.
I am a gym goer and like to keep up somewhat of a routine while I am away the gym here was one of the better ones I have seen in a hotel it had everything you would want or need for a good workout (including a Smith machine) and was open really good hours so whether you like early morning or later evening you could go.
Last but not least the food :-) We went all inclusive as we found the price difference between that and half-board wasn't too much and even though we like to go out to eat in the evening we still thought it was worth it and to say I am glad I did is an understatement. The food was honestly unreal the flavours, the choice, the fresh meat counter cooked to order, everything at every meal was super and hats off to the chefs I don't' know how they do it and always with a smile on their face . I have read previous reviews saying the food wasn't great I don't know if they are just fussy eaters but I am confused how anyone could not like what was on offer in this hotel (I suppose you can't please everyone).
What I also loved about the restaurant was the fact that you sat down and were served your drinks by a waiter so you felt like you were out even at dinner time the atmosphere and the layout was so nice we ended up staying in the hotel for dinner every night in the end. We also booked the Teppanyaki specialised restaurant one of the evenings and to say I was pleasantly surprised at how good that was too as any hotel I've previously stayed in that had the specialised restaurants weren't great but this again felt like we were going out on to a restaurant the chefs and waiting staff were all amazing and they made it a great night. The bar staff were great too and I sampled a lot of the cocktails on offer and they didn't disappoint. I also loved the fact you had live music in the bar area and you didn't have to go into the cabaret/show area for some entertainment.
I hope I have covered everything but in short this is honestly one of the best hotels I have stayed in for location, price, quality it had everything and I will definitely be booking again for our holiday next year."
