Gran Castillo Tagoro Family & Fun

"Awful dirty place. Poor hygiene in restaurant. Food poor. Long queues. Buffet food not labelled for allergies, gluten etc. Definitely not the 5 star experience they claim"

"We booked late, as we always do, but I booked this based on the reviews. It was our last option as a couple 2 days before we flew out on the 30th of December. 5 star rating from our package holiday provider and 5 star on their signage outside of the hotel upon arrival. First thing I’m you going to say positive is that the reception staff are amazing, I cannot fault them. So friendly, helpful and jovial ! The hotel is immaculate in terms of cleanliness, your bar staff in the sports bar are amazing, as are your dining area staff. This is where you fall short in being a 5 star! It’s your basic amenities! No top up of milk when housekeeping cleaned your room, no iron or ironing board in the room, an empty fridge when you expect a mini bar, the food in the dining room is very very cold! No matter what time you arrive. There were a lot of pleasant aspects, but I’m sorry, I feel you fall short of 5 stars. Your amazing staff, the cleanliness and the shopping complex next door were our only positives. Just be attentive to the little things. Thank you for a nice stay"

"After a very busy Christmas, I was really looking forward to a relaxing week away with my family. Unfortunately, this hotel has been a huge disappointment from the moment we arrived. On arrival, the staff were not very attentive and offered no explanation about the hotel or its facilities. We weren’t given a map or any basic information, which made settling in unnecessarily difficult. The weather hasn’t been great, but the room itself is freezing. I’ve had to request extra blankets just to be comfortable. The “double bed” is actually two single beds pushed together that constantly separate, which is far from ideal. The food is by far the worst I have ever experienced in a hotel. It is consistently cold and poorly organised. At dinner last night, I asked for tomato ketchup for my children. The waiter put down BBQ sauce instead and insisted it was ketchup. When I questioned it and asked another member of staff, I was told ketchup was coming. After waiting—while managing three children—another waitress eventually arrived with just two sachets. The entire place feels disorganised and poorly managed. I read many negative reviews on arrival, and sadly every single one has proven to be accurate. This hotel is no more than a 3-star standard at best. I genuinely cannot wait to leave"