La Palma Princess

""I am currently staying at the La Palma Princess and am quite underwhelmed. For a hotel of this caliber, it is unacceptable that there are no tissues in the room and no complimentary drinking water provided—staff simply directed us to the tap. To make matters worse, the food has been a major letdown. The quality is low and definitely doesn't match the hotel's rating. I wouldn't recommend this hotel until they improve their service and catering.""

"This was our sixth visit to this beautiful hotel, this being the second time this year. Being returning guests, we had a lovely room. The rooms are very large typical Spanish design, nice bathroom with bath and walk in shower. Some reviews have mentioned that the rooms are dated, however, they are in my opinion, charming. Also, a very nice gesture was pool towels and dressing gowns left in the room for us and a complimentary bottle of wine, along with a lovely welcome note. The hotel has stunning gardens with lovely interconnecting pools. The gardens are all kept immaculate by the friendly gardeners. We have visited many beautiful five star hotels abroad but La Palma Princess has the most stunning grounds, lovely flowers are everywhere. Our only criticism was concerning the evening entertainment schedule where a superbly talented pianist, Flávio, who was playing in the piano bar was drowned out by thundering disco music from the main entertainment room. Many people, including ourselves were extremely disappointed with the disruption. My husband is a saxophonist and had his small electrical saxophone with him on this visit. We have met Flávio from the entertainment team on a previous visit. As mentioned, Flávio is one of the resident pianists in the piano bar and he asked my husband to guest with him one evening, playing a number of tunes, which was very enjoyable and Flávio is a superb pianist. We had breakfast in El Mirador and lunch also. The restaurant is kept clean and tidy, which is difficult with all the guests. The omelettes in the morning are delicious. This restaurant is lovely overlooking the ocean. We had our evening meal in the Food Market, the food here is superb, always plenty to choose from. The main restaurant is a beautiful place and the decor is lovely. There are many different areas to dine, our favourite being the outside terrace. The staff were friendly, courteous and polite and a couple of the managers always found time to chat with us even shaking my husband’s hand on a couple of occasions. Compliments to the animation team as there are a number of different events that guests could take part in. This is good way to meet new people of different nationalities. We had a wonderful holiday and look forward to our seventh visit. Thanks to all the staff for making our holiday so memorable."

"We have had an amazing holiday at the La Palma Princess, from the moment we checked in everything run so smoothly. We checked in online via the link tui had sent to us a day before we travelled, it made checking in a lot quicker the reception staff were very friendly and helpful. The hotel is spread across different levels as the island is hilly due to being volcanic so if you have walking difficulties it maybe not suited to you. We never had a problem getting a sunbed as there is seven swimming pools to choose, only one is heated the other ones were around 19 degrees so chilly once you first get in . We found the buffet food to be varied and tasty and plenty of food to choose from, our hotel room was clean good size and well maintained. The animation team work hard to keep people entertained and do a great job, Flavio was amazing at the piano in the evening such a friendly guy happy to take requests from you. I didn't catch the name of the other pianist but she was great also. We will definitely return to this hotel again i can see why they have lots of repeat guests that come back year after year. The Island of La Palma is beautiful very lush and green and great for hiking and sightseeing."