Fergus Style Bahamas

"Me and my partner stayed here for a week - at the beginning of October on an AI basis. The location is excellent, right on beach and ten min walk to Hi and Ushuaia (which were both incredible) and near to beach bars. It’s a quick 10 min transfer from the airport which does mean planes flying over most of the day / into the evening which didn’t bother us. Local bus runs into Ibiza Town which is beautiful - costs €2.70 each way. We stayed in room 1117, in block 1 right near to the beach entrance. Room was a really good size, clean and bed was quite comfortable. The room requires a need refurbishment - especially the bathroom. Pool area was good, huge pool and plenty of sun loungers. Food was very repetitive, and was poor quality - there wasn’t a great choice for vegetarians. We preferred eating outside in the ‘snack bar’ rather than the ‘canteen’. AI drinks choice was very limited and poor. The ‘lounge bar’ outside had a decent vibe but was chargeable which resulted in long queues at pool bar and lobby bar. Self service soda was available in restaurant, snack bar, alongside san miguel, wine and sangria-which was a nice touch (although not always great quality). We both became ill halfway through the holiday with a respiratory virus (not the hotel’s fault). The hotel turn off the A/C in the rooms between midnight and mid-day which is not ideal in 27 degree heat when you’re both suffering from viruses / high temperature/chills. We really wanted to enjoy this hotel but unfortunately the poor food/drink and inadequate A/C let it down. We wouldn't stay here again."

"⭐⭐⭐⭐⭐ A SPECIAL HOTEL, AN EXTRAORDINARY STAFF! ❤️🌴 We have been returning to the Fergus Style Bahamas for years and every time we have the confirmation that we chose the right place! Beyond the splendid structure, what really makes the difference is its wonderful staff, made up of professional, kind, smiling, and always available people. ❤️ A special thanks to Hassan, Bilal, Sergio Narita, and Gloria at the bar, to Mario at the pool, to Susi, Aliz, and Carmen at the restaurant, and to Rosa and Manolo at the reception. Each of you, with your own friendliness, attention, and cordiality, contributes to making our vacation even more beautiful. It is rare to find a group of people who know how to welcome you with such naturalness, make you feel at ease, and give you a sincere smile every day. Your professionalism and your human warmth are the true added value of this hotel! Heartfelt thanks to all of you for the commitment and passion that you put into your work. It is also thanks to you that we have been coming back here for years and that every time we leave with the desire to return. Five stars for the property, but ten stars for the entire staff!"

"This is our third time staying at Fergus Style Bahamas, and unfortunately, this has been our most disappointing experience so far. We have always loved this hotel, mainly because of its fantastic location. Ushuaïa and Hï are just a short walk away, Hard Rock Hotel was just next door, and beach clubs such as Nassau and Tanit are only a few steps away. The bar staff and the overall atmosphere have also been good during our stays. Yesterday, with just two days left before checkout, our room key stopped working. I discovered the problem around midday when trying to access the beach through the back door. I went to reception to ask for assistance, only to find a queue stretching past the entrance. I waited patiently, and when it was finally my turn, the receptionist simply issued a new key and told me that if it still didn’t work, I should return so they could send maintenance. There was no apology, no offer to have someone check the lock immediately, and no consideration for the inconvenience this would cause. As expected, the new key didn’t work. Because the rooms are spread out across the property, I had to walk all the way back to our room, discover the problem remained, and then return to reception and queue all over again. On my second visit, I was given a separate key for the beach entrance and told that maintenance would be sent to fix the lock. Again, there was no apology or clear information about how long the repair would take. I was simply told to come back later for another key. After waiting around half an hour, I returned to reception for a third time. Once again, there was a queue, and I had to explain the entire situation to another receptionist, who appeared to have no information about what had happened. She had to contact maintenance to check the status of the repair. Fortunately, a maintenance team member was nearby and came to assist quickly, after which I was finally issued working keys. In total, this straightforward issue cost us approximately two hours of our holiday. I completely understand that electronic door locks can malfunction and sometimes need a battery change or maintenance. These things happen in hotels. What is unacceptable is the lack of communication, ownership, empathy, and basic customer service throughout the process. I even made a light-hearted comment to the receptionist about having previously worked in reception myself and knowing how important it is to smile and treat guests politely. The response was a rather impersonal “thank you for your feedback,” without even looking at me. I wasn’t expecting special treatment, just basic courtesy and a genuine effort to help. Unfortunately, the disappointment didn’t end there. I also asked about the possibility of a late checkout for our departure. I was initially told that checkout until 6 pm or 8 pm might be possible, with a charge of €60 until 6 pm, but that I would need to ask again the next day. I accepted this without any issue. When I returned to reception today, I was told that our room had already been allocated to arriving guests for the next four days, so late checkout was not possible. When I asked whether there might be an alternative, such as swapping rooms, I was told that only the manager could make that decision and that I would need to return after 8 pm or try again the following day. To be clear, I was willing to pay for the late checkout. I was not asking for anything for free. I simply expected the team to explore the available options rather than immediately dismissing the request. I understand that room availability must be considered, but the lack of initiative and willingness to help was frustrating. What makes this especially disappointing is that we are returning guests who genuinely enjoy this hotel and have chosen to stay here for a third time. We know the property, appreciate the location, and have had positive experiences on previous visits. We are not complaining about a technical problem that can happen anywhere; we are disappointed by the way the situation was handled. The bar staff have been pleasant, the location remains excellent, and the hotel has many things going for it. However, the reception team is often the first and last point of contact for guests, and the quality of service there can make a huge difference to the overall experience. Unfortunately, during this stay, the reception service fell well below our expectations. Basic courtesy, communication, problem-solving, and a genuine willingness to help should be standard. We hope management takes this feedback seriously and invests in improving the reception team’s customer service and guest relations. We have loved staying here in the past, but this experience has left us genuinely disappointed. A great location can attract guests, but good service is what makes them want to return"