Barcelo Fuerteventura Royal Level

"The only positive things were the entertainment for the children, the "La Perlita" bar on the beach with its waiters, the waitress Carmen from the "El Ancla" restaurant, and Simone at the reception. Otherwise my rating would be 0. From the very first day the experience was terrible: the girl at the reception of the "Royal" section had very poor English and was unable to give us clear explanations (fortunately the next day we found Simone who gave us all the information). Twice they gave us the wrong key and the room would not open; having to go back and forth from the reception with two small, tired children was truly unpleasant. If we hadn't gone in person to urge the reception, they wouldn't have delivered our suitcases on time: we were left with our travel clothes and risked missing lunch and not being able to change. Furthermore, we discovered fortunately in advance that our reservation had been recorded only until September 10 instead of until the 12th as we had booked, which is why even the entry cards were enabled only until that date. The cleanliness of the room was very poor: I had to point out stains on the floor from the very first day, otherwise they wouldn't have even washed it. The sheets kept slipping off the mattress, forcing me and my daughter to sleep practically on the bare mattress. At breakfast, the waiters couldn't keep up with the service: it was dirty and the tables were not set. The straw that broke the camel's back was the lady who worked in the kitchen: she took the liberty of yelling at my wife in front of everyone just because she had asked for grated cheese for our daughter's pasta, which obviously at 8:30 PM was already gone. There is no extra service for the buffet in the Royal section! We were treated much better at the Barceló Mar, which cost half as much as this property and offered significantly better food. Finally, they do not bring the suitcases to the room either upon arrival or departure, despite the distance from the reception and the presence of two small children. A huge disappointment."

"And I want to add to the other review… My daughters were victims of a very serious incident. It was 2 a.m. when suddenly a maniac knocked on their room. This guy was asking to be let in, saying he was part of the Barceló team. He was knocking insistently and repeating my daughters' room number. When we reported the incident to the front desk, their response was: you have to go to the police because we cannot do anything. This is to say that the resort does not protect its customers. And that a tragedy could have happened if my daughters had opened the door."

"Dream rooms. Magnificent beach. Superb facilities. But above all the staff. So pleasant and professional that they make you feel special, always smiling and at your disposal. I recommend without hesitation. And the breakfast.... Incredible"