"We chose this hotel due to the good reviews and amenities. Its location is about 45 mins from the airport, 15 mins by bus to the main part of Ayia Napa and around 7 min walk to a beautiful (but crowded) beach.
Upon arrival (after midnight) we were greeted by a lovely man on reception. He took us over the the annex part of the hotel which is situated over the road.
Being all inclusive I did expect that there would have been sandwich’s provided (as is the case in all other hotels we’ve stayed at) but not this one and due to the time, everywhere was shut. We were provided with refillable water bottles and a bottle of water each in the room.
The annex was rather disappointing given the grandeur of the main hotel, and it wasn’t that much cheaper to stay in this part either (rooms limited when there are 5 of you).
There is a lovely, smaller and quieter pool this side but obviously if you want to get drinks that you’ll ur paid for you have to cross back over roads, not exactly relaxing.
The room itself is pretty basic. Beds and pillows really comfy and good air con. The standard of cleanliness wasn’t great, our balcony was covered in bird excrement and wasn’t once cleaned despite me requiring this happen. Likewise, sides in the kitchen were not cleaned and some of the bowls etc were filthy (thankfully we didn’t need to use them) . If you’re self catering there’s adequate facilities in the room. Beware if you drop even a morsel of food as you will be invaded by ants (that bite). The shower also failed to drain well, there was a broken chair that nearly caused an injury when it was sat on and not enough glasses or cups vs ratio to people. When I asked at reception I was-told to ask in the restaurant.
There is a hairdryer and lovely shower gel in the rooms, also plenty of toilet paper.
Over the main side it is much nicer. Sunbeds are comfy although they got taken early. The weekends were really busy with locals who showed very little respect for their surroundings yet seemed to receive preferential treatment.
The pool in the hotel is lovely, nice and warm and not too deep.
All staff we encountered were very helpful, friendly and worked hard.
Here was only one night we were disappointed with the food, think it was the Mediterranean night, otherwise there is meat, fish and gorgeous salads. Oriental night was our favourite. Same goes for breakfast and lunch, great variety and an omelette chef.
Drinks were ok, I enjoyed the wine (with some lemonade) and during lunch and dinner it was table service. Some of the spirits were not great.
The pool bar did get busy but the queues went down quick. The snack bar was also a great addition and the snacks available were enjoyed by us all, esp after a day at the beach.
Toilets around the pool were kept clean, there is a need for a toilet in reception.
What I disliked was the extra charges for things. 20€ if you wanted to hire a cabana at the foot of the pool. Fair enough if there were enough beds for paying guests but there isn’t. Towel hire. Again, never have I stayed at an AI hotel where the pool towels are not provided.
Overall we have had a wonderful holiday. I would probably not return to this hotel, or the Ayia Napa area as it’s just not our vibe, but it’s a reasonable cost effective place to stay for a great family holiday so I would recommend to others."
