Maldron Hotel Glasgow City

"Clean, comfortable, friendly staff, in the heart of Glasgow. We have at times questions for the staff on parking, restaurants and directions around the city and found staff to be helpful and friendly."

"I was genuinely disappointed by my recent one-night stay. This was the final stop on a three-night spontaneous trip to Scotland, and after two exceptional stays in modest, independently run hotels in Edinburgh (both under £100 for four people), I had expected the Maldron — at £272 for two rooms for a single night — to offer a noticeably higher standard. Unfortunately, it fell short in almost every respect. The first issue arose before arrival: only one of our two bookings received the automated check-in QR code. When I approached reception to resolve this, the staff member insisted the email must have been sent rather than checking directly, and I had to show my inbox to prove otherwise. It was an unnecessary and awkward exchange, setting a poor tone from the outset. The “deluxe double” room I had booked turned out to be a twin identical to our friends’ room. Their room also contained a welcome pack and letter addressed to another guest called Oliver — a small but concerning oversight. I once stayed in a hotel where other guests came into our room as it was double booked - so I was slightly concerned it could happen again. Housekeeping and maintenance were equally disappointing. The iron was rusty and leaked water over my open suitcase, the shower sealant was blackened with mould, and the kettle was so heavily scaled and dirty that it was unusable. Whereas in the independent backstreet b&b’s in Edinburgh that were mega cheap I was still having my morning coffee so my standards are not that high, and I refused to drink out of such kettle. These are fundamental details that no hotel, particularly one positioning itself in this price range, should overlook. At checkout, I mentioned these points to reception, but the response was limited to a brief note on the back of a key card sleeve and a promise to “pass it on to housekeeping.” No apology, no acknowledgment beyond that. In summary, while the Maldron Glasgow presents itself as a modern, upper tier city hotel, my experience suggested standards well below what its price and branding imply. Both of the small, budget hotels we stayed in earlier on the trip far exceeded it in cleanliness, maintenance, and hospitality — a comparison that speaks volumes."

"Lovely hotel stayed before so rebooked. Everything was spotless great location. My only complaint is don't pay extra for breakfast you would get a better breakfast in one of the cafes in the city. There was a great choice but everything was cold, bacon and scrambled egg just came out the kitchen and was barely hot. Won't put me off staying again I just won't pay for breakfast"