"I am still cross about this stay after a week and I want a refund. I had tried to have a hot shower in room 104 at 5pm and again next morning, but again only luke warm water, and it didn’t matter which way I turned the controls. Oddly enough there was hot water from the tap at the sink.
Sorry just doesn’t cut it any more; it’s really a breach of contract. Here’s the experience:
I’m not a fan of lukewarm showers. We were going out for food on the evening of our arrival to the wonderful Exchange and wanted to freshen up. So I got into the shower and the water was unpleasantly cool. No matter what I did it made no beneficial difference, so I gave up. I didn’t see anyone on reception as we left and after the Exchange we returned to our room to collect our tickets.
As we left again to go to the Fureys, there was a receptionist standing in the doorway holding it open for a woman who was putting goods into a taxi. I told her the problem, she apologised, she asked the room number and said she’d send somebody to sort it out.
We returned from the show and to bed. No one among the staff spoke to us nor left a note so I assumed that the issue was resolved. I only found out next morning it was as awful as the night before.
On departure, in response to the question if we enjoyed our stay, I told the receptionist my experience of the night before and again that morning. She said their maintenance man would not have been on site the previous evening when we were going to the show but she couldn’t explain why her colleague to me she would send someone to sort it out, nor why it wasn’t sorted and why no one bothered to tell me.
While she was terribly apologetic and I accepted her apology no refund was offered - why not.
It’s no longer acceptable - their prices have risen considerably over recent years so they have to be on top of their game. If I ordered steak and chips in a restaurant and I was only served chips I wouldn’t pay the steak and chips price and no one would disagree, so why is it that the absence of something as important and as basic as hot water is not immediately dealt with as a breach of the contract as I didn’t get what I paid for?
The receptionist on the morning of departure said we could have changed rooms had we been there another night but I didn’t argue. I had already raised the issue and having done so I reasonably thought it would be promptly resolved for the reasons above and even if a room change was possible we would have had to repack then unpack with no guarantee that we’d have hot water.
I note Kadie of guest services responds to reviews so over to Kadie to address my refund; we booked through Groupon.
On the up side our welcome was genuinely warm, the room was comfy, the bed too. Barry’s tea is a treat. The tv is too small mind and they don’t appear to have EV charging."
