Malmaison Belfast

"Apart from location I'm not sure what's going for this hotel. Room was freezing and couldn't get any heating working. I admittedly didn't bother chasing staff for a resolution as we spent very little time in hotel. Room and communal areas very tatty. Lots of damaged to walls and skirting etc which is easy resolved with someone touching up the paint. Squeely floors in room and could hear people either side of us walking around. On fourth floor there is sloped ceiling beside bed which makes it awkward getting in and out of bed. Also had to go out both days in car. We had parked in Victoria square car park and I was told there was discounted rate in hotel. They validated my ticket first morning and I still had to pay 27 pounds in car park. Receptionist apologized that evening and said they had issue with their machine. Morning of check out receptionist validated ticket again but I had same problem. on leaving car park I pulled up outside hotel and went back in, only then did receptionist tell me you had to go directly to barrier, don't put in payment machine. It would helpful if they told you this when validating your ticket in hotel! Just got vibe from various staff they didn't particularly care much. I definitely won't be back to stay again, rather stay in premier Inn, and that's bad!!"

"I stayed here last week and was really impressed with the food and beverage manager Shelby. Her service and attention to detail was second to none and served with a smile. Also, I had the nicest breakfast I have ever had from any hotel. Spot on! Thanks again for a wonderful stay"

"I visited Belfast with my wife for a sketching weekend. Belfast is great. The staff at the Hotel Malmaison are great too and are the only reason why I have given 4 stars; I had to knock one off for the condition of the hotel and that are room was not always fully restocked. We did had to move in the middle of the first night because of the noise of an outside fan, but the night staff, JJ, dealt with the situation so well, along with the morning reception team Tiarha, that we couldn’t fault the service provided afterwards. The rooms are well decorated and the bed is very comfy. The bathrooms are tired and could do with lifting given the cost of the room. We had to ask most days for either toilet rolls, tissue, etc., but the housekeeping team also couldn’t have been more helpful. The breakfast is great, the granola is fantastic, and William and Shelby were so welcoming and helpful and just joyful to talk too with their knowledge of the city and places to go. William is just a very interesting bloke, who you could talk to all day! The reception team including Dagmara and Olivia were very friendly and helpful along with Tiarha above. Nothing seems too much and we’re always trying to help and make our stay pleasant. We would return to the Malmaison because of the people working there."