"We visited on the 13th Feb for my wife's birthday and booked an upgraded room on the 21st floor with executive lounge access. The lady in the executive lounge was extremely helpful and brought us some scones, jam and clotted cream which went down very well. We returned later on and had a beer before we went out, once again great service. The room was very clean and had great views. Shout out to the staff members who returned my mobile phone which I had left in the bar and to the concierge who at checkout was juggling suitcases. All in all a great service."

"We had a fantastic stay at the Deansgate Hotel in Manchester. The room was beautiful with an amazing view, and everything was clean, comfortable, and well presented. We also had dinner at Podium, which was excellent. A special mention to Tegan, who served us she was incredibly polite, professional, and attentive, and really made our evening special. Thank you, Tegan! Would highly recommend this hotel and would definitely stay again."

"Have just checked in. Our initial room was dated and tired. Oh. And had bullet holes in the window. Went back to reception, was offered an “upgrade” at further cost. They did eventually agree to upgrade me free of charge. The room we’ve moved to is better, but just very tired and grubby. Had great expectations of this hotel. I’m very disappointed. There’s much better hotels in Manchester for similar cost. Will see how the rest of our stay goes…."