Victory House

"Moldy mildewed bathroom (pictured), toilet flush button broken, dirty hallways and room carpets, hot stinky hallways (no AC except in rooms), cracked bathroom sink, bathroom floor cracked and sloped like a funhouse, towels smelled like they were not clean, very dirty stairwell, one lift broken completely and the other only worked going down (which meant we had to carry our suitcases up 6 stories AND the motion activated lights in the stairwell were out on the first through third floors), inside of lift was dirty. Would not recommend. The front desk employees were very understanding and apologetic (however unable to refund or even switch rooms as hotel was completely full). I tried to cancel with Trivago as soon as I saw my room condition, but I chose the “non-refundable” option when I booked and was unable to cancel. Pros: Good location between Soho and Theatre District. Located in a historic building with beautiful exterior but inside design is nothing special."

"It was an awful experience staying in the Victory House Leicester Square Hotel. It is not a hotel, it is hell, for the following reasons: the check-in counter is like a kitchen, the hallways are dark and smelly, the floors squeak, the rooms are small and no amenities whatsoever, the bathroom smells like a sewer, you have to go to another hotel for breakfast and pass through homeless people sleeping infront of the two hotels, the food there is tasteless and some rotten, the staff do not care about how you feel. I can go on and on. The bottom line is, I had travelled all over the world for so many years and I have never ever so upset with a hotel like this one. Stay away from it if you do not want to ruin your stay in London."

"Despite catering to the tourist trade there are no European or international electric plugs in the hotel! None of my devises would work; I come from Switzerland. There is no wardrobe in the room (armoire or closet) and I had a deluxe room at 1200 Pounds for 4 nights. The one elevator works...more or less, the other has been out of order for months! The location is perfect West End, the staff are wonderful despite all the drawbacks. I would NEVER stay here again!!!"