The Savoy A Fairmont Hotel

"We recently stayed at The Savoy for 2 nights for my birthday. We are experienced travellers and have stayed in some top 5 star hotels across the world, including the Ritz. We are not wealthy, just work hard and save hard for the niceties that money can buy when you travel. The Savoy's interior is decadent, clean, spacious and what you would expect from a 5 star luxury hotel in London. We had a fabulous room, which was spotlessly clean with the most comfortable bed ever, luxury linens and huge fluffy towels. Was like sleeping in marshmallows. Large bathroom with big shower. The night turn down service always a nice touch too. Housekeeping staff were discreet and excellent. Also a great feature the night light for those necessary night visits to the bathroom. The staff in general were great especially the American bar staff who were top notch, but watch out for the service charges which we thought were a bit steep. We enjoyed Afternoon tea but was a bit average to be honest, particularly for the price & we felt The Ritz was far superior in our opinion. BUT - we did have a few issues that we were not expecting for a hotel of such high calibre. At breakfast in the Gallery, we were sat too close to other diners when there was plenty of empty tables, there was a dried potato chip under the table and crumbs on the banquet I sat on and a dirty teaspoon. Clearly checks are not being made to maintain high standards. I would recommend having breakfast in the Riverside restaurant which we did the second morning and this was much better. The Savoy Grill also was a big disappointment. We had been looking forward to eating here and sat down to lukewarm/verging on cold starter and mains. We sent back the mains and they did willingly provide another meal which was hotter but didn't feel freshly cooked just heated up. When you are paying £66 just for the beef wellington with sides extra then this just did not feel good enough. The cheese board which on the menu said came with Medjool dates & crackers came out with figs, crackers and bread. On querying this, as we love Medjool dates, we were told they were in the middle of a menu change. So don't advertise what you cannot provide. When I asked for some more crackers instead of the bread, I was given Gluten free ones when I don't have any allergy requirements. We did get an apology and the Maitre De came over and gave us £80 off the bill with no service charge. We would have refused to pay the service charge anyway. I used the spa for a massage which was incredible BUT 2 different staff called me by the wrong surname and I was offered hot tea, dates and cranberries prior to going in. Who wants to drink tea & eat just before a Massage, I certainly don't! They also changed my appointment time twice but did try and rectify that by offering me a free facial but not at times that suited me so couldn't take them up on it. That's not all, when we left and paid the bill there was a parking charge added on when we had been dropped off and picked up and accommodation costs added. They removed the parking charge but not even sure what the accommodation extra charges were for as we paid our nightly rate which wasn't cheap, so just look out for the hidden extra costs, there are a few!"

"The Savoy in London is part of the city’s rich heritage of luxury hotels, evoking the "good old days." Upon entering the lobby and surrounding areas, you immediately sense the true spirit of this establishment—a place graced by hundreds of distinguished guests, earning its status as a world-renowned luxury hotel. This excellence is further underscored by its three Michelin keys. I highly recommend staying in one of the renovated rooms; a pleasant perk is the complimentary non-alcoholic minibar. The breakfast menu features the legendary Arnold Bennett omelette. In short, everything at The Savoy is an experience. It is perhaps the only hotel in central London to offer a swimming pool bathed in natural daylight. While the pool area and the adjacent changing facilities—complete with a steam room and sauna—could certainly use a renovation, I expect that these spaces will eventually be updated as well. I recommend this hotel to those who, beyond mere luxury, are seeking tradition and first-class service."

"As I expected my return to the Savoy after some thirteen years did not disappoint. I had a reduced price paid upgrade to a Park View Luxury King which was spacious for London. The Edwardian park view rooms are those which would be river view but for being at a lower level with obstructing trees. I can't really think of anything particularly negative to say. Service was excellent. Unlike a lot of modern hotels the room was well lit at night and I particularly liked the lighting controls which allowed easy control of all the lights. Taxis are easy to get and there are three tube stations a short walk away. Covent Garden is particularly close by. Breakfast was excellent, as was dinner at the Savoy Grill. It is certainly one of London's more expensive five star hotels but you are getting what you pay for. Ideally you want to be booking nights when there is low demand and better rates or it can get very expensive. The Penhaligon toiletries were very nice but I do miss individual toiletries, which even at this price point are becoming increasingly rare. At least the pumps are not clamped to the walls as with some hotels."