Residence Inn London Kensington

"Daniel is a great bartender! Very friendy, attentive and professional!"

"We had a wonderful stay at Residence Inn Kensington during our trip to London! The hotel was comfortable, the staff was welcoming, and we really enjoyed our time here. A special shoutout to Daniel from the bar! He was incredibly friendly, attentive, and made us feel so welcome. His kindness and excellent customer service truly stood out and made our stay even more enjoyable. Thank you, Daniel, for your amazing hospitality! We really appreciate it and would definitely recommend this hotel to anyone visiting London!"

"British Airways arranged accommodation for me after a delayed flight caused me to miss my connection. However, when I arrived at the hotel, a staff member named Harris was unable to locate my booking or provide accommodation. I was therefore forced to arrange alternative accommodation in the middle of the night, at my own expense. Although the hotel subsequently located my booking, this does not change the fact that it was unable to accommodate me when I arrived. I have repeatedly requested written confirmation of what happened that night to support my travel insurance claim for the additional expenses incurred, including Uber transport. Despite numerous follow-ups, the hotel has stopped responding. I also question whether British Airways has been informed that the accommodation it arranged was not provided and whether any payment received has been refunded. I am requesting that hotel management provide written confirmation that my booking could not be located upon arrival, confirm whether British Airways has been notified and address my complaint. An already stressful travel disruption has been made considerably worse by the hotel's lack of assistance, accountability and communication. Extremely disappointing customer service."