Point A London, Kensington

"Stayed here for one night, which was just about tolerable. Rooms are tiny and very basic. No tea/coffee making facilities and not even a bottle of water. The room basically comprises of a double bed, a wall mounted tv, some wall hooks to hang your clothes on (no wardrobe or rail) and some fixed type small shelves which are neither use nor ornament. Bathroom also v basic but shower was ok. Staff weren’t particularly helpful or friendly but weren’t rude either. Continental breakfast is ok. I would definitely not stay here again, far inferior to a premier inn."

"Used to staying there in a twin with my sister, here I am back with my family. In advance, after various exchanges by email, they guaranteed me side-by-side rooms with a garden view (really nice view I recommend and thanks again to the hotel). But for the first time, I have reservations about the quality of our stay. We booked a late check-out in advance for our 17-year-old son's room. Upon our arrival, I am forced to remind them of the existence of the late check-out already paid for and to ask for details about the corresponding room number...ours is really tiny, teeny-weeny...just enough space to reach my side of the bed at leg level. It's not Point A's strong point. On the day of our departure, we discovered that our son's was significantly larger (the receptionist was really not motivated upon our arrival...). The AC was impossible to adjust and blew right in our faces. Fortunately, given the drop in temperatures, we were able to sleep with the window open thanks to the garden. For lack of space in the room, we kept everything in the suitcase and locked it out of habit. On the day of our departure, our two respective suitcases of different brands were no longer unlocked when arriving at Heathrow when we wanted to take our fleeces...For a 4-night stay, we were entitled to a change of sheets and towels...the latter took place over two days in a row....Surprising..In summer Premier Inn, in winter Point A...everything in the trunk and the suitcase freely accessible..."

"Quick and warm welcome. Very clean and spacious room. Location close (5 min walk) to subway and bus stops but quiet. Fountain to fill bottles with free cold water."