Park Grand London Kensington

"Not the end of Kensington that is the best. However it is also not £400 a night. Booked as we were up town to see a show (standard). Booked through booking.com, reasonable reviews and price. Arrived and asked to pay a massive security deposit on my credit card which will be “returned if no damage”. This p***es me off. You have my details, if there is damage, have a conversation with me. I am a) reasonable and b) not a hooligan or 80’s rock star…..the TV will stay on the wall and in the room…it will be ok! The room was ok, we’ve stayed in better. There were about 100 cigarette butts outside the window, we’re not smokers but it appears the “no smoking” is quite relaxed here, they do little to hide the evidence or the cleaner can’t reach down that far to knock then off. Slept well. Hotel is popular and busy, but the room is quite sound proof. The best bit, was the breakfast. Not buffet style, but plated up for you. You can ask for more if required. The food was hot and good quality. Coffee good, pastries good. All good. Good food, good service. Made up for the other little irritation’s."

"Under renovation , no breakfast , no gym , no bar , no restaurant . No effort from the management to manage the impact - no snacks in the room etc - a simple warning would have stopped me booking - avoid until renovation is complete"

"Terrible experience. When we visited. More than half of hotel was closed for renovation with smell of paint and noise everywhere. To make matter worse. Elevators were also non functional. Had to climb up stairs till 4th floor all through out the stay. Service was also not worthy of mention. There was no mention of renovation or elevator absence at the time of booking. Clearly avoidable hotel"