Mercure London Hyde Park

"Warm staff and management.Although hotel was overbooked during the weekend and I arrived early the two young professional angels at the reception Georgia and Tionne did their best to get me my room the soonest,they are very active and friendly with other guests too. No to forget their multiskills [reception ,concierge,firstaid ,lobby management and F&B].All was done with a big smile. I have to compliment their manager who did train them and empower them to meet and exceed the guests 'needs. Also I would like to thank GSA Mohamed Selin in the pm shift for his follow up and courtesy. If in the hotel or not do not miss their generous breakfast and the lovely team there. I ll be back!"

"We booked a room here that was described as a “superior king room” and it was actually in the basement! It was very musty when we walked in and we had to keep the a/c pumping the whole time to keep it dry. There was a tiny patio at the bottom of an air shaft that was covered in bird droppings, disgusting to look at, never mind use. The mattress was very firm and the sheets were like sand paper. There was a service door outside our room which the cleaning staff started slamming at 6am, we thought someone was trying to break the wall down every time it happened. I wish I could say something nice about the staff, but we were never made to feel welcome or appreciated, the level of indifference was palpable. We travel extensively and this was by far one of the worst hotels we have visited. Spend your money elsewhere."

"Everything about my stay here was wonderful, from the amazing staff at reception to my lovely room and the fantastic location. A haven in a London heatwave."