InterContinental London The O2

"We’ve just concluded another successful conference at the venue. Many of our clients and analysts stay on the hotel side with us and we’ve never heard a bad word, the staff are a cut above! Terry, Mokarram and the security crew at the venue are always a great help, if we have an issue it’s usually sorted out within minutes. Thanks to all involved and we’ll see you again very soon!"

"Gift shop had amazing customer service and you can get anything there, saved my stay! Really recommend stopping by!"

"was my second stay at this hotel as an intercontinental ambassador. We decided to stay at this hotel as I took part in the half marathon in the city and the finish area was not too far from this hotel. We added lounge access to our room once we arrived. We were upgraded as part of my ambassador status from a classic room to a premium room and we also used our ambassador weekend certificate. When I enquired about paying for a further upgrade we were informed we would have to pay the upgrade fee for both nights (we were looking at a junior suite). We decided we would stay with our own room but later that afternoon, we were asked to speak to someone and we were able to complete this upgrade. We asked for a fan as the room wasn’t getting very cold and at times it felt like the room was getting warmer with the air con on. We thought maybe the size of the room was the issue but the next day we got back and our room was really cold which made us realise the air con was only working intermittently. We reported this to reception and they updated us that the air con was not working and they helped us to move room. Even though we moved rooms 3 times on this trip, help was offered each time. The ambassador lounge was a great space to relax and have a drink. The afternoon tea, canapés and breakfast were also good and when we had a query, the staff within the lounge were happy to help. I struggled to find something I liked during the afternoon tea both days. All 3 rooms we were in were large and spacious. Apart from the air con in one of the rooms, we had no issues. The rooms were clean and well furnished and the location of the hotel to the O2 is perfect."