Hyatt Place London City East

"The hotel is located in a very vibrant area with plenty of food options nearby and close to landmarks such as Tower Bridge. The room was nice and clean, although the lighting was quite dull. Unfortunately, the check-in experience was disappointing. The staff member who assisted us — a Portuguese or Brazilian lady whose name started with Nayar — initially said she couldn’t find our reservation. Once she located it, she abruptly stated that payment was required, even though the booking had already been prepaid by our company. Rather than double-checking the details, she continued to argue, which made the situation uncomfortable. Throughout our stay, my partner felt uneasy approaching reception as the same staff member would give unpleasant looks. This was unfortunate, as it affected our overall experience from the very beginning. On a positive note, the other staff members we interacted with were friendly and welcoming. Breakfast was good, though it did get quite busy on some mornings. I have provided this feedback to my company, as I believe the check-in experience could have been handled much better — it set the wrong tone for what was otherwise a decent stay."

"Great hotel. It was clean and the front desk was nice. Our room was quiet and we had no issues during our three night stay. I would stay here again if I needed a hotel in London. Close to train and bus routes."

"When I come for work in London i love staying at Hyatt City East as it is in walking distance. Ioana was at the reception today and helped me with the check in. She did an amazing job and made my stay even more enjoyable!"