Holiday Inn Express London-Royal Docks Docklands

"Clean Good location Great service Close to transport stations Safe parking"

"I stayed at this hotel last month while attending a work conference, and I can honestly say I have never had an experience like this at a hotel. When I first entered my room, I decided to wipe down the hard surfaces for an extra level of cleanliness. In doing so, I discovered feces still on the toilet seat. I was absolutely mortified. I actually gagged. The fact that I had to clean someone else’s feces from a hotel toilet before I could comfortably use the bathroom is completely unacceptable. Unfortunately, that was not the only cleanliness issue. Dirty glasses were left sitting outside rooms, and the carpet in my room was visibly dirty and disgusting. Even the silverware in the breakfast area was unclean, so I ultimately decided to forgo breakfast altogether. I have photographs documenting all of these issues. What made the experience even more disappointing was the hotel’s response. When I asked to be accommodated for what had happened, the manager gave me a drink ticket indicating that it was good for three complimentary drinks. During my stay, however, I was then told that the policy had changed and that only one drink could be redeemed per ticket, even though the ticket I had been given clearly indicated three. The timing and handling of that change left an especially bad impression and made an already unacceptable situation even more frustrating. Drink tickets were also nowhere near an adequate response to finding feces on a toilet seat in a supposedly cleaned hotel room. The entire experience left me questioning the hotel’s housekeeping standards, quality control, and approach to resolving serious guest complaints. I travel enough to understand that no hotel is perfect, but basic sanitation should never be negotiable. This was, without question, the worst hotel experience I have ever had. I would not stay here again if you paid me to."

"Myself and my Aunt were going to Mamma Mia The Party at the 02 last week and we stayed at the hotel for 3 nights, it is only about a 4 minute walk to Canning Town Tube Station and 1 stop to the 02 which was ideal for us as we are not familiar with London especially using the tube. The hotel was very nice and our room was excellent. The free breakfast was fantastic and plenty of choices. Staff at the hotel were very friendly and helpful. Will be booking a return visit to London soon to see another show and will definitely be booking a return stay at this hotel. Thanks again to all the staff for making us feel very welcome. Jane Meechan"