Crowne Plaza London Docklands

"A mixed bag for me but ultimately I’m surprised that this is a 4-star hotel as it didn’t feel like a 4-star experience. The positives: • Food at the restaurant is great, especially as a vegetarian where normally we only get a mushroom risotto and a falafel dish to choose from • The staff were polite and helpful • I got a free upgrade which was appreciated The negatives: • The free upgrade happened because despite the Junior Suite being advertised as having river views, I was placed in one without and then told that the website says that river views aren’t guaranteed - this isn’t true and it was only when I challenged this that I was taken more seriously. The website should be amended to make this clear as the price difference between a standard room and a Junior Suite is considerable. • Fire alarm went off in my room in the middle of the night. Other reviews suggest that this is not uncommon. • The night room service menu is really poor - only 5 dishes and when I called, only 4 had been “frozen” ready to be heated up, and of those 4 only 1 was vegetarian. It was very obvious that it had been frozen and microwaved and to charge £25 for it was really unreasonable. • The rooms are tired and a bit shabby, and not many towels etc. are provided. Windows also filthy, and bath products felt very watered down and cheap. • TV didn’t have many channels and though it advertised satellite it did look like it was Freeview only. All in all I wouldn’t stay again - it’s overpriced for what it is and the restaurant is really the only fantastic point."

"An Absolutely Unforgettable Experience – Highly Recommended! ⭐⭐⭐⭐⭐ My husband and I stayed at this hotel to celebrate our wedding anniversary, and honestly, it was one of the best experiences I have ever had! When I mentioned at reception that we were celebrating our anniversary, the team went above and beyond to make our stay extra special. We were pleasantly surprised with a bottle of Prosecco and beautiful flowers in our room. Such a thoughtful gesture that made us feel truly valued and appreciated. ❤️ We also had one of the best dinners in the evening. The food was wonderful, the cocktails were absolutely delicious, and the atmosphere was incredible. Great music, amazing energy, and such a fantastic vibe throughout the evening! The room was spacious, with a stunning view of the cable cars and the ocean. The bed was huge and incredibly comfortable, and everything was absolutely spotless. The cleanliness was impeccable. The service throughout the hotel was excellent. The reception team were welcoming, professional, and attentive, and the housekeeping team were exceptionally helpful and always happy to assist. The pool and spa facilities were also fantastic and added the perfect touch of relaxation to our stay. Overall, everything exceeded our expectations. From the thoughtful anniversary surprise to the beautiful room, delicious drinks, amazing atmosphere, and outstanding service, every detail made our stay truly memorable. We cannot recommend this hotel highly enough! Thank you to the entire team for making our wedding anniversary so special. We created beautiful memories here and would absolutely love to return! ❤️🥂"

"Lovely hotel with a great restaurant, rooms were very clean and staff were very polite. Great amenities and access to the pool and gym"