Clayton Crown Hotel London

"Very disappointing experience. The room was dusty, the pillows were stained and smelled unpleasant, and the air conditioning produced such a terrible smell that my parents had to sleep with the window open in the cold. The room was not properly cleaned during their stay either. Dirty coffee cups were left behind, the bed was not made, and the room was freezing when they returned. When they raised their concerns with reception, the response was dismissive and unhelpful. I subsequently contacted management to request a refund, but I have still not received any response. I paid £330 for two nights for my parents' 30th wedding anniversary, and the standard of cleanliness, service and customer care was nowhere near acceptable. I would not recommend this hotel."

"We had a terrible experience at the Crown Hotel in September, when we booked a one-night stay for three families through the Stayforlong platform. On the morning of our arrival, we went to the hotel and the staff confirmed that they had received our reservations. We were told that check-in would be possible later, as the rooms would soon become available. We left our luggage at the hotel and returned that evening, only to be told that the hotel was overbooked and that there were no rooms available for us. We were travelling with three tired children, and despite the fact that our rooms had already been paid for, nobody from the hotel staff made any effort to help us find a solution. We were left in an extremely stressful and distressing situation, with nowhere to stay. After hours of arguments and discussions, a person who had overheard what was happening kindly offered us their own room. As a result, several members of our group had to sleep on the floor for a few hours. It was only after midnight that two more rooms finally became available. This was an absolutely appalling experience. Being left without accommodation despite having confirmed and prepaid reservations is completely unacceptable, especially when travelling with children. The lack of assistance and concern shown by the hotel staff made an already difficult situation even worse. To make matters worse, we have still not received any compensation or refund to this day. I would not recommend this hotel to anyone. We were left feeling abandoned, frustrated and deeply disappointed. A truly terrible experience that no family should have to go through."

"We had our wedding celebration at the Ivy suit and stayed one night in the hotel. We had really good experience, the staff were friendly and very helpful. They even arranged for the decorations and handled that very well."