Holiday Inn Express Birmingham – Snow Hill

"I don’t write many reviews but these guys deserve it, we visit as a family for the children’s hospital and the staff are more than 5 star, they have remembered us from trip to trip, are amazing with our son from arrival until check out. The hotel is well positioned for any needs, and the rooms are clean and do exactly what you need. 5 visits and have always been impressed."

"Had a two night stay here. Very welcoming and friendly receptionists and a shout out to Leanne who was working breakfast the next day and greeted me by name. It’s a very busy Hotel so honestly don’t know how she remembered. It is a typical Holiday Inn Express and our room had a double bed and sofa bed. We did ask them to make up the sofa bed because the double was really quite small for two people. I can’t understand why hotels don’t put King size beds into rooms that are big enough to take them, even with a sofa bed. Our son was with us, so I asked at check in how to phone from room to room. Reception said that the rooms we were in had been refurbished and phones removed - eventually all rooms will be without a phone. We were told to scan a QR code which would contact reception and they would go and knock on the door of the other room for us. Just seems to make more work for the staff. The elevator is accessed by using your key card, which will only take you to the floor you want to get off at. Breakfast was fair with a selection of hot and cold items. Have had better but also have had a lot worse. It was very busy and served from 630 to 9:30am (prompt) during the week. There is car parking nearby, and you get a discount at the B4 parking when staying as a hotel guest. We missed this car park but while driving round again saw another that was right next to the Hotel advertised at £10 per night. We parked there, and mentioned it to a member of staff who saiid it was actually cheaper than the discounted nightly rate at the car park which the Hotel recommends. It is well situated in the city centre and only a 10 minute walk from most places you may want to visit. Every member of staff we met was very friendly and helpful and are a credit to the hotel. I’d happily return should I be back in Birmingham."

"Arrived at the Hotel and parked in the discounted car park just round the corner. Reception were friendly and helpful. Twin Room was clean and well later out. We were in 1806. While breakfast finished smack on time the most outstanding feature is the Staff, every single one i encountered was very helpful and happy to help! excellent service !"