The Mirage Resort & Spa

"We spent a week at this hotel and, unfortunately, our experience was very disappointing. We arrived around 9 p.m. because of our flight delay. After picking up our room keys, we were told that the restaurant and the buffet were already closed. No solution was offered to us for eating, and we were not even entitled to a simple welcome drink. Regarding the staff, it is one of the biggest negative points of our stay. Whether at the front desk, at the bars, or at the restaurants, the welcome is generally cold and the service clearly lacks professionalism. The servers are rarely smiling or welcoming. On the other hand, as soon as you leave a tip, their behavior changes completely! It is really a shame to have to give money to get a smile, a minimum of kindness, and service worthy of a 5-star hotel. Big disappointment also regarding the excursions offered by the hotel! We booked a catamaran excursion with drinks and meals included, as advertised when booking. Unfortunately, the reality was very different! As for drinks and meals, we were simply given a glass of water, a glass of Coca-Cola, and a slice of melon! No real meal was served to us, contrary to what was planned and announced. But the worst part remains the conditions on board the so-called catamaran. There were about 30 of us crammed onto the boat, with so little space that it was almost impossible to move around properly. It is difficult in these conditions to enjoy the outing and the scenery! Given the price asked, we really felt like we had been ripped off. The services promised did not correspond at all to what we experienced. I strongly advise against this excursion and recommend checking carefully what is actually included before paying. Regarding the facilities, the bungalow was rather pleasant, even if the bathroom could use a serious refresh. The gardens, for their part, are very well maintained, which remains a positive point. Another disappointment: the lack of activities and entertainment, especially for young people. For an establishment that claims 5 stars, we expected much better. In conclusion, this hotel is far from deserving its 5 stars. Despite a pleasant setting and beautiful outdoor spaces, the quality of the welcome, the service, the excursions, and the lack of entertainment unfortunately spoil the experience. In our eyes, this establishment corresponds more to a 3-star hotel. It's a shame, because the hotel has real potential, but we will not return and we do not recommend it as it stands."

"Nice hotel. Bungalows spread out in a vast landscaped park. Ours lacked a few amenities, such as a chair, a small desk (there is plenty of room in the living area), hooks to hang clothes, and a few more shelves in the closets. As for the food, a large selection of dishes. Friendly servers. Regarding the pools, nothing to report except that in the evening, there is no staff to put away the sun loungers. The cleaning was done daily in the rooms. Bank ATM out of order. 4 days in a row without being able to withdraw cash."

"Our 2nd visit to The Mirage Resort & Spa, Hammamet We don't usually return to the same hotel twice, as we like to try different places, but we enjoyed The Mirage so much last year that we decided to come back for a second visit. Once again, the staff were absolutely fantastic and really are what makes this hotel so special. Ali, Adnan and Muhammad, to name but a few, were brilliant. Always friendly, welcoming and happy to help. It's lovely to see the same faces again, and they really do make a difference to your holiday. The food was a bit hit and miss this year, with some days definitely better than others, which was a little disappointing. The cocktails were ok, but much the same as last year, so it would have been nice to see some improvement there. The absolute highlight of our holiday, though, was having two bungalows with a shared pool. This was an amazing setup and really made our stay. Having our own space, with the pool right there to enjoy, was just perfect and something we absolutely loved. Overall, we had another great holiday at The Mirage. There are a few things that could be improved, particularly the food and cocktails, but the wonderful staff and our fantastic accommodation made it another memorable stay. Would we return for a third time? Never say never! Considering we don't usually visit the same hotel twice, I think that says quite a lot! 😊"